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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only issue I have is that they refused to honor the state law of service animals and they charged me 70 dollars for my sons service animal. Their reason “we just did renovations, we are charging all Animals.” untrue I spoke to another guest and they were not charged. Will be reporting them.
Business response:
Dear Laura, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Room looked like it hadnt been cleaned. Dirty toilet marks. Hair on sink and in shower. Floor unswept. Had to ask for key to be recalibrated 4 times
Business response:
Dear Summer, Thank you for staying with us and for taking the time to leave your comments. Providing a clean and comfortable hotel is always our motto. We want to apologize for any housekeeping oversights in your room. We will check with our team to ensure we are reviewing the rooms and following the cleanliness measures as per our standards. Further, we regret the discomfort caused by the room key. Your remarks are shared with our maintenance team, and we instructed them to check the keys and locks of the entire hotel as a ... read more
Awful. Room is dirty and smoky even its non smoking room. Carpet , beds all dirty as hell.
Business response:
Dear Satheesh, Thank you for bringing these issues to our attention. We are truly sorry to hear about the cleanliness and odor concerns you experienced in your room. This is not the standard we strive for, and we understand how disappointing this must have been for you. Please rest assured that your feedback will be shared with our housekeeping team so that these issues can be addressed immediately. We are committed to providing a clean and comfortable environment for all our guests. We appreciate your understanding and hope... read more
Worst hotel stay in my life Started off with my friends family being told at check in, that you may want to take a look at the room before settling in. After their room with two beds was bad, my friend asked about mine and said that I have a different type of room so it should be good. I wasn't there yet so when I arrived and gave it a quick look, I thought I could make due with it for a couple of days. But I should have also left and got another place with my friends. First and only ride in the elevator was with the better ... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Management
Hotel was overbooked. Front desk went ro clean a room in order to accomodate. The room wasnt done properly. There was hair in the toilet and the fridge. We had to put the pillow cases on the pillows ourselves.
Business response:
Dear Arasely, We apologize for any inconvenience caused by the overbooking and the less-than-ideal state of your room. We understand that this is not the experience you expected, and we sincerely regret any discomfort it may have caused. We are committed to providing a high-quality experience for all our guests, and we take your feedback very seriously. In order to prevent such issues from happening again, we will be conducting a thorough review of our room cleaning protocols. We appreciate your understanding and patience. P... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,803 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.