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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You do NOT want to stay here! This place offers zero housekeeping until you've stayed 14 days. You are required to carry dirty towels and linens to the front desk to get fresh ones! They won't even bring you toilet paper, and only 1 roll in room. I'm not joking. Phone in room broken. Furniture in room broken. I called Extended Stay corporate and they confirmed this is their policy. The staff is polite but consisted of tweakers and untrained jugaloos. Again, I'm NOT joking.
Business response:
Dear Bradley, Thank you for your candid feedback. We apologize for any inconvenience you experienced during your stay, including our housekeeping policy and the condition of your room. While we do have policies in place, your experience should still be comfortable and hassle-free. We’re addressing the issues you mentioned with our team to ensure improvements. We appreciate your understanding and will work hard to provide a better experience in the future.Sincerely,Hotel Management
We had to pay extra for a second bed room. Front of hotel was reeking of marrijana smell & litter all around. We had to ask for anything we required -- coffee pot spoons cups shampoo hand lotion etc. Only one person manning the desk as a result delay in service. Room price of $143 + $ 22 for upgrade was not worth it. Breakfast was very chintsy space not adequate.
Business response:
Dear Harmohan, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, including the smell around the hotel, lack of readily available amenities, and delays in service. Your concerns about the room price and breakfast experience are noted, and we’ll be reviewing these aspects to ensure improvements. We strive to provide a better experience for our guests, and we’re sorry to hear that we fell short. Your comments are valuable in helping us make necessary changes. We appreciate your i... read more
Terrible
Business response:
Dear Guest, Thank you for your feedback. I’m very sorry to hear that your experience was not up to expectations. We strive to provide a high level of service and comfort, and it’s clear we fell short in your case. We apologize for any inconvenience or disappointment caused. Your feedback is important to us, and we will address the issues you’ve mentioned with our team. We hope to have the opportunity to welcome you back for a much better experience.Sincerely,Hotel Management
Bad checkin person The reception area/checkin was horrible. Not so much the condition but Alyssa, she is the most unfriendly checkin person ever.
Business response:
Dear Tarlochan, Thank you for bringing this to our attention. We’re sorry to hear about your experience at check-in did not meet your expectations. This is not reflective of the standard of service we aim to provide. We will address this feedback with our team to ensure improvements are made. We appreciate your comments and hope you’ll consider giving us another chance to provide a better experience in the future. Sincerely,Hotel Management
DogPound Dog barking all night no one was around to fix the problem
Business response:
Dear Emanuel, Thank you for reviewing your time at our hotel. We sincerely apologize for the disturbance caused by a nearby pet, which interrupted your stay. If we had been made aware of this issue, we would have been more than happy to address the situation and provide the necessary assistance promptly. We understand how frustrating this must have been, and we genuinely regret how this inconvenienced your trip. Thank you for your business; we hope to see you the next time your travels bring you to our area.Sincerely,Hotel M... read more
Staff was rude and rooms were dirty. Bathroom smelled like mold.
Business response:
Dear Horacio, Thank you for sharing your concerns. We apologize for the experience you had with our staff and cleanliness standards. Providing courteous service and maintaining a clean environment are top priorities for us. We are addressing these issues with our team to ensure improvements are made. Your feedback is valuable, and we hope to have the opportunity to provide a more positive experience during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.