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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a small representative of the ESA brand: the do-it-yourself, home-away-from-home. Problem is, they never had the simple amenities that you needed for this. I have stayed here a few times and they never had any dishes or kitchen utensils to use. Also there was no security or a front desk attendant after hours.
Business response:
Grant, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Don't stay here! Bathroom was completely dirty! There were stains inside the toilet. The shower was dirty, never staying here again!
Business response:
Jackie, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
This was the most run down and dirty hotel I have ever stayed. Carpet was stained. Bed was stained. Bathtub needed repair. I was hoping to stay here again in the future since we have friends near by but I will not be booking that hotel again.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The bathtub was full of water when I walked in. The room smelt like cigarettes, but it was a non-smoking room. The linens were extremely thin. The pillows were thin and not comfortable
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Needs better customer service First of all my reservation was given to another person and I wasn’t made aware of that. I had no other choice but to book somewhere else mind you it was already late at night and I was not the only person they did this too
Business response:
Dante, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
I didn't like the mold in bathroom, I was not please about going to office to get morning coffee, there wasn't extra blankets and it got cold. No bars in shower for handicap, no two beds in room downstairs for easier access for seniors. No cups in bathroom for drinking water. Outside stairs and walkways were terribly dirty. We rented a motel room in Fallbrook the next two nights that were half the price and really clean and nice. I would never stay at this motel again.
Business response:
Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.