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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels in the room when I arrived, bedspread and shower curtain were stained. No amenities at all, not even coffee in the room or even a cup to drink water from. Would not stay again.
Business response:
Laura, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
They did not honor my reservation and turned us away, but gave a drunk heckler with no reservation a room right in front of us. This place is a joke. They even tried to pawn us off on their “sister hotel” that was also booked up.
Business response:
Amanda, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I arrived at 3:05 p.m., just after check-in time. The front desk told me the room was not ready, but that it would be ready in 45 minutes. I left, then came back at about 5:00. Still no room. Apparently they were short-staffed, with only two housekeepers to clean the entire hotel. The front desk told me it would be another 45 minutes before my room was ready, and he said he’d call me when it was ready. I went for dinner and returned about 45 minutes later. Still no room. He told me it would be another 30 to 45 minutes, at wh... read more
Business response:
Diana, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Lame property, never again… Arrived to check in at 4:30 and was told our room wasn’t ready. Gave our phone # and was told they would call me in 45 min to one hour. No phone call after 2 hours so we walked over to the concert venue. After the concert came back to check in (still no call received) at 10:30 and was told they had no rooms available, so they sent us 13 minutes away to an Extended Stay in Lake Forest. Lame!
Business response:
Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to Orange County, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
Hard time to be in the hotel industry I know it is hard to find maids with the extended unemployment benefits so Ill cut them a little slack but we arrived to check in at 3:00PM and our room was not ready tel 11:30 that night. There were no blankets on the beds but we were just happy to get a room when many others did not.
Business response:
Michael, thank you for your review. We are sorry your suite was not ready upon arrival and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. We truly appreciate your patience and understanding in the meantime. Sincerely, Hotel Management
Horrible! Do NOT stay here! We booked this room for our sons baseball tournament. Needless to say the pictures are NOT what you receive. Our room had grease stains on the fridge, white spots on the bed skirt, bugs on the bed and pillow, a burnt outlet plug and so much more. We immediately checked out and demanded a refund. The bathroom smelled like mold and had white cocking all over the tub. It was so disgusting and thankfully we were able to get another hotel at 11:00 pm at night!
Business response:
Curtis, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
First room was not ready at check in...second the reason for stay was a trip to 5 point amphitheater which website claims was 18 minute walk....its over miles driving,probably closer to 10 miles
Business response:
Eloy, thank you for your review. We are sorry your suite was not ready upon arrival and for the inconvenience you had. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The Hotel Switch-a-roo Arrived at the hotel for check-in... and then was told that our booking had been switched over to another hotel because of overbooking. There was no email or phone call to me regarding this switch. The new hotel was in Lake Forest (6 miles away) and no longer walking distance from the venue we planned to walk to that day. Overall it was an okay stay but I did not like the fact that nobody contacted me about the switch.
Business response:
Michael, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.