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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff let me check in early, which was nice. But the room itself was not great. The shower was moldy and the bathroom ceiling looked like it was bubbling from moisture. The carpet looked like it was 20 years old. The popcorn ceiling looked like it was from the 80s. The bathroom door looked like it had been patched up where someone had clearly kicked through it. There were no trash cans in the room or bathroom, so I just stacked my trash on the kitchen counter. Just gross overall.
Business response:
Jeramie, thank you for sharing the specifics of your visit. We apologize for not meeting your expectations with your room and for the issues you encountered. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to the area. Sincerely, Hotel Management
Disgusting/pathetic Filthy in an out. Crumbs in sofa bed, No linens in sofa bed which was very small and uncomfortable. They would not bring linens. Breakfast a joke - don’t be fooled A broken down cart in the lobby. All they had was granola bars! Smelled like smoke. Outside was disgusting
Business response:
Alicia, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Our staff and we are taking steps to ensure every detail from first impression at check-in to final check-outwill focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to... read more
Staff not friendly. Check in experience was not pleasant. At breakfast, coffee was insufficient; people were still coming but staff said she will not make anymore
Business response:
Lloyd, thank you for your review. We are sorry for any frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon. Sincerely, Hotel Management
It was terrible experience. We could not check in because nobody was at loby. But they took my money. And they did not pay refund!!
Business response:
Muhammed, thank you for your candid review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We also want to inform you that reservations made through a third-party booking site must be canceled by them. We r... read more
Worst hotel in Orange County Ver unprofessional staff. After wasting 1 hr of my time saying they don’t have a room . I had to contact Hotels.com to request a refund. Staff not helping at all . Treath me to call police if I don’t leave while i was on phone with representative
Business response:
Hani, thank you for taking the time to show us your concern. We regret any negative experience you had. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.