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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived to a homeless looking man in the lobby. Room smelled odd, there was a dead cockroach in the shower and pubic hair in the bed. People were very load around the property and it didn’t get quiet until after midnight. I was definitely not comfortable being there, especially with my family and I do not recommend.
No one changes the trush for 3 days, no room cleaning at all
Business response:
Dear Adrian, we apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will be coaching our front desk staff to ensure we are communicating our services during guest arrivals. We hope you will visit us again when you are in this area. Thank you!Sincerely,Hotel Management
Call extended stay hotel means people live there f I should’ve known when it said extended-stay. Obviously there’s people that are almost living in the hotel. First room we walked into had a horrible smell needing to use the restroom in a hurry I didn’t take time to see how clean it was until it was too late. The bathroom Was filthy with a dirty toilet and the shower was still wet. Went down to the front desk and the lady at the desk was more than happy to help us found another room right next-door to that one. Went in much ... read more
Business response:
Dear Roxanne, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards.Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel ... read more
No one was there to accommodate at 1140pm
Business response:
Dear Ashley, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
Unsatisfied After check in room smelled like cigarette smoke. Went to the front desk and they changed our room. Room itself was not very clean. Floors needed to be mopped. Little bugs found crawling on the wall. Outside walkway and stairs were not clean, in-fact disgusting. There was a fellow in the parking lot talking on the phone in his phone dressed only in underwear. Breakfast was coffee and granola bars. Not excited about that. Did not feel comfortable or safe during this particular stay. My family and I were searching ... read more
Business response:
Dear Robert, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The representative upon checking in was very polite. But our room #230 was just gross. Walked into our room and it just looked dirty. The tub had a ring around it the outside of the tub still had large dirt smudges. The bathroom counter had a soap bar stain. The pull out bed had sooo many stains of yellow/brown even on the side. The pictures shown on the website definitely don’t reflect the room we stayed in. Definitely a catfish. I also woke up with bites on my legs the next morning. Didn’t shower just washed my face brushe... read more
Business response:
Dear Joshua, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
10 point cleaning process posted on restroom mirror didn’t apply. Unchanged bedsheets, from previous quest. Hand prints on barroom mirror and flat surfaces weren’t wiped down either. The only thing that was clean were the towels
Business response:
Dear Tim, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure all procedures are followed, so this does not happen again. We hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.