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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gave room away They gave our room away. Had to go somewhere that was 3x the price. We confirmed more than 3 weeks ago b/c we knew it was holiday & save money by getting a room sooner
Business response:
Dear Glenn, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again. Sincerely, Hotel Management
For the money the suite was inferior to any I have experienced. There was no coffee pot, not kitchen towels except a dish rag, no cups. Essentially it was not worth the cost. We had to leave early in the morning and there was no one to check us out. Very disappointing.
Business response:
Dear Guest, thank you for being our valued Guest and posting your remarks online. We are happy to hear you enjoyed your stay with us, and we are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen and a comfortable in-suite environment to make you feel at home while away from home. Also, the amenities are available at the front desk for our guests who need them. We do our best to honor ... read more
Shower head no water pressure Pillows had a smoke smell Breakfast was terrible selection
Business response:
Dear Ritu, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
First night, AC was barely cooling the room. On the second night, i woke up to a sauna so I went down to lobby, but discovered it was only open 7am-11pm. I returned to my hot room and called to ask for new room at 3 am! Front desk was able to accommodate. As part of manager checking room for cleanliness, he should also check the ac operation.
Business response:
Dear Sarah, thank you for letting us know about your observation. We are sorry the air conditioner was not working perfectly, and for any inconvenience this caused you. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again. Sincerely, Hotel Management
The property was so sketch, no coffee in the rooms and the room hadn’t been cleaned. We had to immediately leave.
Business response:
Dear Kristi, we apologize our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
I was there to attend a concert at Five Points Amphitheater. I could walk to the amphitheater, which meant I did not have to join the long queue to get in and out of the parking lots or to get an Uber. The area felt safe and the walk took only 10 minutes.
Business response:
Dear Irene, thank you for taking the time to write a review. It is good to know your stay was pleasant and comfortable. Even though the rating does not reflect your generous compliments, we are glad you enjoyed the hotel's convenient location; we appreciate your comments. We hope you will return whenever your travels bring you to the city. Sincerely, Hotel Management
Don’t stay here Horrible hotel and service, if you can call it service, was equally horrible.
Business response:
Dear Nancy, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
NO Room was not clean at all….. sheets had bugs in them slept in my car since it was too late to rebook
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.