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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here Hotel needs a complete remodel.
Business response:
Dear Alan, thank you for your feedback about your stay at our hotel. We apologize that our facility fell short of your standards. We have taken notes of your observations regarding remodeling and sharing them with the team as we work on updating and refreshing our hotel. We hope you will come and see our process should your future travels bring you to our area again. Sincerely, Hotel Management
Not a good choice Where do I start when I walked to my room there was dirty linen and trash outside the rooms not picked up Inside room sink dirty, bathroom dirty, leaky faucet in the sink. Opened cabinets to find trash can and every shelf was dirty and dusty. In the fridge there was yogurt and milk left in it and not thrown away. The bed was made nice though and comfortable but that was all… Would not recommend to anyone .. even for the price we paid.
Business response:
Dear Guest, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
This room/hotel is horrible. The room is dirty. Shelves are broken. Room smell like weed! This place is horrible!
Business response:
Dear bridgette, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
This is one of the worst property I've ever been at. The room was so dirty, the toilet still had poop stains, the tub had critters crawling, room stinks of smoke and we were placed in a room which is right by the smoking area outside and I couldn't breathe the whole night due to smoke smell.
Business response:
Dear SACHIN, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
They didn’t honor my reservation. On my way to the hotel I received a message detailing that since I used a third party that the hotel was over booked and my reservation was canceled. Even though I received a confirmation number my reservation was canceled. I will never use you service again. I will also tell everyone I know not to use your service either. I was left high and dry with no place to stay.
Business response:
Dear Charles, thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Thanks for ruining my weekend !!! Reserved my room two months ahead , at 11:30 am I got an email starting they won’t honer my reservation. Had to sit on the phone for 2 hrs 45 mins with the relocation team . Main reason I got the room was to go go a concert at the 5 point Amphitheater. Ended up getting a room some where else but was 2 1/2 hrs late to the show . I should be reimbursed for the concert i went to and only saw the last band half way through their set . Total garbage .
Business response:
Dear Aaron, we are sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
I can’t believe you’re asking me about our experience, we arrived to find out they over booked, could not find a room for us. After having this reservation for two months & prepaid it was irritating to say the least . Needless to say will not be using your site for future bookings nor this hotel.
Business response:
Dear Maria, please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this has caused you. We occasionally have guests who stay over without prior notification. While we made every effort to correct the matter before your arrival, we were unsuccessful, and we apologize. Please rest assured that we will also review this with our team to see what went wrong. We hope you will give us another opportunity when you are ... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.