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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nothing to see due to over booking, I was never checked into a room even though I had a confirmation number
Business response:
Marvin, thank you for your feedback. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try our best to accommodate every guest as per their needs and we regret that it was not the case with you. We hope that you will consider giving us a second chance to provide you with the best hospitality you deserve. Safe travels! Sincerely, Hotel Management
Nice to be close to Spectrum. Had to wait through check in process to hear others complain to desk about no water, no air co, etc in room.
Business response:
Fred, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Horrible
Business response:
Heidi, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Good irea dirty hotel mold lil bugs
Business response:
Gloria, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
the stay was a disaster. no towels when we got in, no blow dryer, no trash can, the sink was clogged. it had a bad smell when we first got in as well. the shower was dirty and had hair everywhere in there. i really want a refund for this disaster of a stay.
Business response:
Rudy, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
The location is very convenient however, the bathroom and kitchen area are very dirty. Bathtub are full of mold, water faucet hot water are right side left. Refrigerator is rusted and noisy. I hope they can improve the cleanness on the bathroom and kitchen area in the future.
Business response:
Curtis, thank you for your review. Although you found our location ideal for your needs, we apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Reimbursement needed immediately! I need a call back for a refund. I booked a room at the Extended Stay America on Technology in Irvine. There was no room available when I got there. You said there was one left. There was not.
Business response:
Linda, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Never again! We were checked in 2 and 1/2 hours late due to staffing issues. Arrived at 3 pm no room available until 5:30 pm we were in town for a concert and missed the opening band. The room was filthy, fece marks in the toilet, mold in the shower, hair on and in the bathroom sink and toilet, dirty floors, trash in the garbage can from previous guest, no towels, had to request them twice, finally went up front to get them. A giant cockroach was there to greet us when we came in from the concert. It was horrible!!! I unders... read more
Business response:
Kelly, thank you for taking the time to evaluate your stay. We regret the delay in getting your accommodations ready before your arrival and apologize for the unpleasant experience you had with your room. We will share your comments with our housekeeping team and pest control provider to make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.