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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was checked in
Business response:
Thomas, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Reservation at this location was cancelled the day of. Email sent at 1pm saying had been moved to another hotel 10 miles away because hotel was overbooked. Unacceptable.
Business response:
David, Thank you for posting your review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
It looks a lot nicer in pictures . Place is dirty . Shower had mold . The reason I picked the hotel was it had a 3 o’clock check in time . They had no rooms clean until after 4 . Why have a 11am check out and a 3 o’clock check in if rooms are still not clean .
Business response:
Thank you, Jose, for your candid review. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of having to wait until your room was made available to you. We have also taken note of the cleanliness issue you mentioned and have addressed it with our cordial associates. We look forward to your next visit so we can make it outstanding in every respect. Sincerely, Hotel Management
Kind of expensive for what it is.
Business response:
Bobbie, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed that we did not meet your expectations. Please accept our apologies for the frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
The room was extremely dirty, as if they did not even change the linens on the bed. Towels had stains on them the walls and floor of the bathroom looked like they had not been cleaned in who knows how long. We did not eve
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. Be assured we will address this matter with our head of housekeeping in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Not worth the price The check in process was easy but the front desk attendant seemed annoyed when i asked where the room was and he wasnt very helpful or clear with the directions. We finally found the room and discovered there were quite a few ling term residents that were obviously not taking care of their rooms or caring about the people around them. We were staying there to go to a concert nearby so we unloaded our stuff, showered and left. The shower head was TERRIBLE. Not installed correctly so the water was going eve... read more
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience. As your review is anonymous, we would appreciate additional information to identify the suite you occupied so we may properly investigate and follow up. We hope to have the opportunity to redeem ourselves on your next trip. Sincerely, Hotel Management
Just don’t do it Just yuk! I booked the Courtyard by Marriott after I saw the room. Old and didn’t feel very safe
Business response:
Beverly, thank you for your candid review. It is disheartening to read such feedback, please accept our sincere apologies for not living up to your expectations. We will discuss your concerns with our staff to find out what went wrong while you were here. We are sorry for the inconvenience you had. We wish you safe travels! Sincerely, Hotel Management
Gross! Nasty, dirty...mold in the shower. Manager said someone would be sent when reported..no one came to look or clean. Nasty outside area.
Business response:
Thank you, Kathy, for your feedback. We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. P... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.