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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Limpieza cuartos y olor Terrible la limpieza del cuarto ni nos quedamos y no habia en el hitel mas habitaciones lo tenían sibre vendido la peor experiencia que hayamos tenido
Business response:
Dear ignacio, we are very sorry for the difficulties you had with your employee's reservation. We are looking into the matter to see what went wrong because there is usually no reason to deny a confirmed reservation. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Basic place to stay. Not exactly modern. Rater 'rough around the edges.'
Business response:
Dear Grant, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the inconvenience you encountered while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future. Sincerely, Hotel Management
Won’t go back! Bad experience from the time we checked in! Bed was uncomfortable, the pillows were horrible, no coffee pot in room. Just overall bad experience. Won’t go back! Shower head had a leek… Room was not as clean as it should have been!
Business response:
Arthur, thank you for posting a review of your recent stay. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your bed to be uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We will also share your concern regarding the cleanliness of your suite with our housekeeping team in an effort to be more diligent going forward. We hope you will give us a chance to provide you with the flawless stay you deserve ... read more
I would not book that hotel ever again! The room had a musty odor to it which might have been due to the carpet being wet by the AC. No dishes or utensils of any kind for the kitchen.
Business response:
Nathaniel, thank you for taking the time to write a review. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Filthy and unsanitary Disgusting room. I walked in and there was piles of coffee grounds on the floor. I’m assuming to try and hide any smells. They must’ve forgot to remove them. I was too afraid to shower as it looks like there is mold around the tub. I decided last minute to get this room to be close to work. Not a good idea. No blanket on the bed just a sheet. The doors are not clean, I couldn’t get out of here fast enough. Do not stay here unless you are homeless.
Business response:
Doreen, thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, Hotel Management
I was visiting for 2 days and starting last night hot water was not coming out. I complained to the front staff and they told me all the room was having problem. They couldn’t fix this problem over 1 days. It was very unpleasant experience.
Business response:
Joo, thank you for being a guest at our hotel and sharing your experience. We are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. Thank you again for your feedback, and we hope you will give us another opportunity to host you again. Sincerely, Hotel Management
The rooms are very outdated. When I arrived, the toilet paper holder had broken off from the wall and the towel rack was crusted in rust. The room next to mine had screaming children that I'm assuming were left unattended because the police arrived. Advertise grab and go breakfast, never saw that.
Business response:
Kathleen, thank you for posting a review of your recent stay. We are disappointed to learn about your stay, and we are sorry for the difficulties you experienced in your suite. We understand your frustration due to the maintenance and noise concerns you had. We are grateful for your comments, as we are always looking for ways to improve our guest experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Dirty property.
Business response:
Jana, thank you for the feedback on your recent stay. We were very disappointed to see that your feedback referenced the description of our hotel as ""filthy"". Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance i... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.