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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible, charged card, but no rooms Horrible, they gave away our room, and then said they over booked. Yet the room was fully paid for several weeks in advance. Still trying to get reimbursed for the charge. Had to find different place to stay at 0400 in tge morning.
Business response:
Mark, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Dirty dirty
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
Pressure in the water in the shower was very weak.
Business response:
Thank you for taking the time to review your stay with us. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Property is disgusting. Trash cans over flowing. The rooms have sticky floors, dirt and dust every where. Had to get new towels. All just gross. Add to that screaming guests and barking dogs at all hours.
Business response:
Thank you for the candid review. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Liked location, calmness , close proximity to freeway . Starbucks , and convenience stores are just across. Room is spacious. Rooms are not clean. No room cleaning service. No towels, toiletries provided. Beds in room are not as advertised.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy our location worked well for you. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Awful! The only good thing about this place was that it was a place to sleep. The room was falling apart. People were up all night, banging on each others doors and loud!
Business response:
Thank you for staying with us and for reviewing your experience. We regret the noise disturbance you encountered and apologize for the concerns you had with your room. We appreciate your feedback about the condition of the hotel. We are having similar discussions, and we have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.