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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service, terrible location due to transients The staff was friendly and helpful, but just a bad area. A lot of transients, crime, loitering etc. My non-smoking room was smoky. Guests leave trash outside. Music blaring from next door in the middle of the night. Cops came in the morning to question people. Possible drug issues. Not a good area.
Business response:
Suzanne, thank you for taking the time to share your feedback. We regret the noise disturbance you encountered and apologize for not providing the refreshing room you were expecting upon arrival. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
First of all I really like the area. The hotel not so much. The room smelled like cigarettes, even after I spayed air freshener. They didn’t provide shampoo, conditioner and hair dryer. I would not recommend this hotel to anyone.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
I did not like anything.
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room terrible condition The hotel room was rundown. It felt dirty & uncomfortable. Need to redo the room. Bathroom look so beat. Water kept dripping all night front the shower faucet. Couldn’t rest at all.
Business response:
Nancy, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you all our true hospitality spirit. Sincerely, Hotel Management
It was a good location and reasonable price but will not go back. AC and fridge were old and very loud it was hard to sleep through the noise. Stained towels were not great either. Not impressed.
Business response:
Thank you for being our guest. We are pleased to know you liked our location and found us to be a fair value. However, we are sorry for the maintenance issues you experienced in your room. We appreciate your comments and will share your feedback with the engineering team to rectify the problems immediately. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Bad experience. They sent me to another location because they were overbooked. I got a room in that hotel because I was working in that city. I ended up driving more. When I checked in at the new location , they wanted to charge me again, since they didn’t have any record of me paying Waste of time. Not a good experience.
Business response:
Cesar, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Our team is reviewing this situation to see what went wrong, and we are taking extra care to avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.