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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is great, however we encounter noisy neighbors that looked that they live there permanently and also suspicious activities happening at night. We did not feel safe. The room was cleaned, loved the shower, kitchen was great. We encountered bedbugs that made the whole experience unpleasant. We would not book with this hotel again.
Business response:
Thank you for the feedback. We regret the noise disturbance you encountered and apologize for the problem outlined in your review. We have the best management practices of pest control procedures in place, so we regret if we let you down. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely,... read more
They didnt have a lower room or elevator for my disabled mom had to walk upstairs which caused alot pain for my mom.. The beds were very uncomfortable.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice and regret the inconvenience caused to your mother. Also, we were disappointed to read that you were not happy with the mattress and that impacted your sleep. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you for being our guest, and we w... read more
NOT HAPPY REALLY UPSET The room was not clean the way it’s supposed to be. The sheets had stains on it .... The microwave was nasty dirty .... The refrigerator wasn’t clean .... Their was gum on the headboard. The towels in the bathroom was stain up didn’t allow myself are my children’s to use them .... The heater acts like it’s about to blow up
Business response:
Latasha, thank you for the specific feedback about your stay. We regret our beds were not to your comfort apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
We canceled our reservation after going into the room and finding it dirty and just the overall atmosphere of the place. There were several people standing around the buildings smoking and doing drugs. The room was very rundown and needs lots of repair and maintenance.
Business response:
Thank you for the candid review. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We will certainly make improvements in the areas you found to be unsatisfactory. Thank you again for your comments. Sincerely, Hotel Management
Worse place to stay. I asked for ice and the girl said they don’t have ice. I said you should tell the owner to get ice machine. Then she wouldn’t give me my room. The front desk had mental issues or something.
Business response:
Amir, thank you for your feedback. We apologize for the unprofessional behavior of our front desk associates. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Not happy at all. Very disappointed in this booking. I don’t know if it is the hotels fault or hotels.com but it let me book when there was nothing available. I drove all the way there to be turned away with no other options. Hotels.com and the hotel did not contact me and I still have not been refunded! Very upset and horrible experience.
Business response:
Tina, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Security concern and not comfortable No Ice machine. Shower was very low pressure. Air conditioning was so noisy. Door lock was broken. Few people were so annoying talking for an hour outside very close to our room around 4AM.
Business response:
Thank you for taking the time to share your review. We are sorry for the disappointing stay you had and regret the issues you encountered in your suite. We have shared your feedback with the maintenance team to improve our facilities going forward. Also, the safety and security of our guest is our topmost priority; please know we are always available to address any concern you may have. We hope you will consider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.