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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It reeked of cigarette to the point where we almost left. There was not a single trash can in the room either, and the walls were like cracked and there were holes. Also, the walls are VERY thin.
Business response:
Justine, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Jake, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Want a refund
Business response:
Brittney, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Reserved a Queen sized bed but got 2 twins. The reservation said free breakfast was was told the next morning that due to COVID, they didn’t offer it. Last I checked, Orange County is open. Overall, the experience sucked. I will stay clear from Extended Stay America.
Business response:
Thank you for your recent visit and your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room you reserved. We also regret any disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We look forward to providing our full services again once it is sa... read more
Their service was not welcoming and didn’t help us at all. The outlets were loose at the room we stayed and they attempted to double charge us, I wouldn’t recommend anyone this hotel
Business response:
Thank you for being our guest. We are truly sorry and cannot apologize enough for not being able to deliver you the professional service you deserved. Please be assured that we have discussed your feedback with this associate to ensure we always provide excellent hospitality. Your comments in regard to the outlets of your suite are shared with the maintenance team for their review and action. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Manag... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Nathan, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Don’t bother using the WiFi there because you won’t get signal. Unless you premium WiFi which isn’t worth it because it’s not any better. Oh the phones room doesn’t not ring the front desk it directs you to somewhere else. Don’t bother with the breakfast because it’s just muffins, coffee, oatmeal and they don’t keep them stocked. In the lobby. They have poor customer service because they aren’t skilled enough for the position. And the staff on hand without manger presence isn’t that knowledgeable or helpful in my experience.... read more
Business response:
Thank you for your review. We are sorry our service was not to your expectations. Your concerns are important to us, and we will use it to improve our services going forward. Also, we will share your valuable comments regarding our grab-and-go breakfast and the beds and pillows with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Moreover, we will share your concerns regarding the internet connectivity with the appropriate team. We do appreciate your observations... read more
My review I paid 114 for each night i stayed in that hotel. The carpets are stained. The appliaces old, the room should not cost more than 50 dollars. The first roon they gave me the frig was not working niether the remote control. I had to request a room change. The hotel needs complete renovation if they are to keep charging people that much to stay there. Im sorry i reserved this hotel, i dont tecomend it to anyone. Try another place.
Business response:
Thank you for being our guest. We are sorry you felt our accommodations did not merit the rate you paid. Your feedback is of the utmost value to us, so we will surely review it with the appropriate individual to take corrective measures. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.