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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled like cigarettes whenni left my clothes smelled of smoke the first room they fave us we walked in snd the stove was on
Business response:
Alexa, thank you for being our guest. We apologize for the poor experience you had due to the smoke smell. We will utilize your comments to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will allow us to host you again. Sincerely, Hotel Management
DISSAPOINTED My check in was rather concerning! They seemed confused at what to do! They should of had gloves since they were holding my credit card and handing me a pen! I SHOULD HAVE BEEN GIVEN DIRECTIONS ON WHERE MY ROOM WAS LOCATED! It was VERY noisy on my floor ! The bath was peeling , the sheets and pillows did not seem clean
Business response:
Lauren, we are very concerned to read about your experience at our hotel. We apologize for being unable to deliver excellent service at check-in and for the cleanliness issue you had in your suite. We will relay your comments to our front office and housekeeping team to be more diligent moving forward. Thank you for your review and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Poor condition Room was in poor condition. No fire alarm first off. Sheets & towels had stains on them.
Business response:
Veronica, thank you for sharing your concerns. We apologize for the condition of your suite. We will share your comments with our housekeeping team so that they can take corrective measures. Thank you also for alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the suite you occupied and correct the problem immediately. We are sorry for the inconvenience caused and hope you will reconsider staying with us. Sincerely, H... read more
It’s dirty and stinky.
Business response:
Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take the cleanliness of our suites seriously, and we will address the concerns you outlined. We hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management
Room above us was loud all night making it hard to sleep. Attendant that checked me in assigned me to a different room in the system, so people were trying to get in our room while we were sleeping. Then the attendant after came barging in our room while we were sleeping and scared the living S**$ out of me. So glad my husband was with me, I called the front desk to inform them and found out our room was listed as empty. Very unsettling and unprofessional. Attendant said he assigned people to the room and they couldn’t get i... read more
Business response:
Lesieli, thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best. We hope you will consider giving us another chance so we can make this up to you the next time you a... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Not a good place to stay We were mandatory evacuated from the 10-26-20 Silverado brush fire. We stayed there because it’s close to work. The door did not lock when it’s closed. Toilet clogged. No drinking water. No toiletries. Asking for a hair dryer but there is none. For the amount we paid per night, it’s a baaaad place to stay.
Business response:
Thank you for your review. We are sorry for the maintenance issue you had in your room. We have asked our team to address the problems you outlined. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Disappointed
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.