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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Who is running this place? I would not recommend it to anyone except homless people to stay here. It does beat sleeping in the streets.
Business response:
James, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Knocking pipes in the wall kept me from sleeping all night. Room 230
Business response:
Thank you for the comments. We were sorry to read you were inconvenienced by the noise issues. Rest assured that we are already working to prevent this from happening again. We hope that you will stay with us again. Sincerely, Hotel Management
Don’t waste your money it’s a filthy hotel I would not recommend this hotel to anyone when we arrived I asked the front desk to use restroom- I was told I could go to Starbucks down the street. The hotel was filthy it was obvious.no one put any effort into cleaning 1st there were no towels in the room 2nd there was no soap or shampoo 3rd we found condoms in the night stand 4th they had bags of trash left in the hallways
Business response:
John, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerel... read more
This hotel is horrible. It was so bad, we immediately checked out and did not stay even one night of the four we booked. The room was filthy. There was dried food caked on the countertop in the kitchen. The refrigerator had dents in it. There were burn marks on the countertop also (apparently from drugs). The shower was so dirty, no way we were going to use it. After seeing all of that, we were not going to crawl under the sheets in that room or hotel. It also appeared that some of the room doors had been broken in to. Not h... read more
Business response:
Please accept my apologies for the cleanliness issues you experienced in your room. We take great pride in the service, cleanliness, and maintenance of our hotel, and this is not the usual of our standards. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. Thank you for sharing your feedback. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Ma... read more
Disappointed The room smelled dirty or unsanitized. The bathroom had no towels. Poorly staffed at the lobby. The phone don’t work inside the room. Poorly maintained.
Business response:
Edmund, thank you for being our guest. We apologize for the housekeeping and maintenance issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry you did experience our front desk staff at their best. We will ensure they are well poised to serve every guest going ahead. Please revisit us soon. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.