This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Graffiti all over Lots of graffiti and outside was very dirty
Business response:
Maryam, we are sorry for the cleanliness issues you encountered outside our property. We have shared your comments with appropriate members of our team to look into it and take necessary actions. Thank you for bringing this to our attention. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
I didn’t like anything about the property. I have never seen a worst hotel. Had to change rooms 3 times.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I disliked that the room we were placed in. It was really dirty ! Bed sheets were stained and had to be removed luckily i carry my own blankets. The towels were also really dirty and again thankfully I carry my own. The towels were all over the floor in restroom.
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
Terrible. We arrived Christmas Day and check in was great, girls at the desk were frustrated with their computer/tab systems but were very nice to guests. The room I booked for the parents looked alright just very outdated and old. More of our issue was that it was on the other side of the property near housekeeping. My parents told me they heard constant banging starting first thing in the morning from the house keeping staff coming and going with no ability to go back to sleep and very low water pressure for their showers.... read more
Business response:
Thank you for being our guest. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the fut... read more
The room only had 3 Bath towels. (it was a double queen room) I had to ask for a floor mat, hand towels and wash cloths. There were no cups/glasses in the room I was told I need to ask for a Kitchen pack- for dishes pots and pans- glasses seems like a bare minimum. also my son was walking around the room in white socks and they were black from the carpet. Seems like there should be a checklist for the maids or they aren't following it. Also there was a cylinder ash tray right outside our room full of cigarette butts -it was ... read more
Business response:
Jen, thank you for your review. We apologize for the housekeeping issues you and your son encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Same Quality as Motel6 but Almost Double the Price Quite possibly the worst hotel I've ever stayed at. First of all, when I walked in, there were 2 receptionists and neither of them greeted me. One was on the phone and the other had headphones in so I stood there awkwardly for a minute or two until finally the one got off the phone. Smelled stale in the lobby. I arrived at 2pm and check in was 3pm, which I realize was my bad. But usually hotels will have a room available and let you in early. They did not so they told me to ... read more
Business response:
Thank you for posting a review of your recent stay. We apologize for the unfortunate delay in getting your accommodations ready for your arrival and for the issues you encountered at check-in. We are working with the appropriate teams to make sure corrective actions are taken to make our future guests experience a better one. We are also sorry for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please know,... read more
Staff were not attentive, and rooms were dirty and no room service
Business response:
Thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We are also sorry for the cleanliness issues in your suite. Your comments have been shared with our housekeeping team for review and action. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those wh... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.