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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt like how the room didnt had a thing to take a shower and all the water would go the floor. And it had spiter weebs on the room.
Business response:
Thank you for reviewing your stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We appreciate your concerns and hope to have another chance to provide you with a better experience. Sincerely, Hotel Management
Horrible Stay Horrible the place had no towels or sheets I had to go down to office to get it all then make the bed! Horrible
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with the appropriate team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee, and linen exchange is available at the front desk at any time and complimentary. Thank you... read more
Terrible place. Terrible place. Dirty. Blood spots on sheets. Rust ok bathroom. Terrible.
Business response:
Thank you for sharing your feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our... read more
We had no towels upon arrival and it took three calls to the front desk to get a working remote control
Business response:
Thank you for being our guest. Please accept our apologies regarding the service issues you faced while you were here. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Sincerely, Hotel Management
First room tv didn't work. 2nd room no wash clothes or hand towels,trash was still in trash can,flooring hadn't been cleaned all the way. Wouldn't recommend or stay there again.
Business response:
Thank you for choosing us. We genuinely care about delivering a restful stay to all of our guests and thus apologize for the unclean room. Your feedback is essential, so we have discussed it with our housekeeping team and its head so that we ensure we always deliver a comfortable stay to all of our guests who walk in our doors. Please consider a return visit to our hotel so that we can improve our impression on a future date. Sincerely, Hotel Management
The room we were given smelled really bad. It smelled like cat urine. I suspect the carpets got wet and were not dried properly. When we called to complain, we were told that they were very busy at the front desk and that we would get a call back- which never happened. The room was really run down and dirty as well. There were toothpaste stains in the sink, no towels and an empty water bottle on the ground. We were VERY dissatisfied. Motel 6 would have been better.
Business response:
Please accept our apologies for the inconvenience you had during your stay, and we regret the discomfort you had. It felt very disappointing to read your comments about the poor service provided and the cleanliness issue in your room, which made for a less than pleasant experience. There is room for improvement, so your feedback has been shared with the appropriate teams to ensure we step up our game and deliver better service moving forward. It is never our intention to disappoint you in any way, and we hope you will give u... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.