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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AWFUL FILTHY CONDITIONS CONDEMN THIS PKACE Filthy and hazardous place to stay with my family. Unsafe and unsanitary conditions website very misleading. Will not recommend to anyone very bad Yelp review will be adding
Facilities are run down. Mold in shower. No kitchenware. Riff raff in parking lot.
Business response:
Thank you for your feedback about your stay with our hotel. We apologize for the problems you faced during your visit, and our hotel fell short of your expectations. We appreciate you bringing these issues to our attention and want to assure you we are working to address these concerns. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate yo... read more
Ewwww never again Nasty nasty nasty .. bathroom toilet had hairs and the sink was plugged with toothpaste and more hair . The floor was dirty . Omg the fridge smelled sooooo bad . Some of the cabinets had some trash .
Business response:
Amanda, thank you for taking the time to evaluate your visit. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity to provide you w... read more
This was the WORST hotel experience I have ever had and I travel for a living so I have stayed at my fair share of hotels. I booked my room a week in advanced and when I showed up they told me that they were sold out and decided to move me to another hotel. I was not notified of this and the woman at the desk seamed like this is something they do everyday and offered no apology or even any help. I specifically booked this hotel as it was the closest to where my boyfriend had to work that weekend but we ended up having to dri... read more
Business response:
Thank you for reviewing our hotel. We're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please be assured that we're investigating what went wrong in your instance, and we're taking measures to prevent such scenarios from happening again in future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
won’t stay there again the sheets had obviously NOT been changed from previous guests. Also surprised bathtub was disgusting. Also surprised that they have a kitchen in the room but absolutely no dishes. The only nice thing was that we arrived after they were “closed”... I used their phone to call— and a very friendly guy immediately opened and was very nice
Business response:
Thank you for the feedback. We are sorry for the housekeeping service issue you encountered and will share your concern with the appropriate individuals to ensure a better experience going forward. Kindly note, our brand standards require us to keep the kitchenware available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly. On a positive note, we are happy you liked the courteous service provided by the staff mentioned. Thank you again, and we hope to ha... read more
Upon arrival, the concierge looked bored and unhappy. Seemed bla. Our room did not have any towels. We had 2 hand towels and one was dirty. The bed had some strange spot stains on them as well. The ac didn't work well, which made the room very humid.
Business response:
Thank you for choosing to stay with us. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams to fix the problems you mentioned. We have also shared your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
This is an old property that is simply worn out. Two of the towels were stained, tub drain was rusty and the shower grout was dirty. That said, the front desk staff was hustling to get people checked in and were very nice. I have stayed at other Extended Stay properties that were nice.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for your disappointment with the overall condition of our property. Please be assured that we have discussed your feedback with our housekeeping and maintenance team for review and action. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Nobody at checkin desk for 15 minutes upon arrival, only smoking room offered when I clearly booked non smoking
Business response:
Thank you for sharing your experience. We are sorry for the issue you encountered at the time of check-in and regret we were unable to provide you with the room of your choice. We are reviewing the situation with the appropriate team so that we can improve our service and facilities going ahead. We hope you will visit us again so that we can provide you with the room that best meets your need. Sincerely, Hotel Management
Street noise was horrible. Popcorn ceiling was cheap. Stains on ceiling. Would not go back
Business response:
We offer our sincere apologies for the cleanliness and noise issues you encountered here. Your feedback regarding untidiness is shared with the appropriate team for review and action. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.