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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid Very dirty room and trash outside all around the hotel. Feels like a homeless shelter.
Business response:
Thank you for staying at our hotel. Please accept our apologies for the housekeeping issues you observed. Corrective action has already been taken to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Parking was convenient. We stayed in a non smoking room, yet there were cigarette butts covering the ground just outside the room. All the trash cans were over flowing with trash. There was dog poop just outside the door. Homeless hanging out by the dumpsters. The room was ok. The kitchen cabinets were peeling paint, there were marks and scuffs all over the walls, missing paint. The stove looked dirty. The cabinets were sticky. Fridge was good. Shower looked old and dirty.
Business response:
Our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. Thank you for your patience and forgiveness. Travel safe. Sincerely, Hotel Management
Attention to detail Floors weren't clean and would get muck on my foot. One of the workers woke us up at 10:30 AM asking if we were checking out (before our checkout time) and why don't you guys know that ahead of time. That was respectful waking someone up like that.
Business response:
On behalf of our team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our associates to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
Filthy room - midnight checkout We checked into our room at 11pm and it was disgusting - overwhelming pet odor and animal dander. Both my son and husband started sneezing and wheezing. When we went back to the office to request a room change the staff had left for the night. We initially thought we would try to tough it out but when we pulled back the bed comforter the sheets appeared soiled. We left the room and 11:30pm and got a room at a different hotel. We are low maintenance travelers who can roll with the punches. But ... read more
Business response:
Christine, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you and your family will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was okay Tv didn’t work only 2 towels no hand towels
Business response:
Fernando, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Save your money your better at motel 8 !!!! Not one wash cloth or hand towel in the room ! Two very worn out bath towels only
Business response:
Judith, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. ... read more
The room had a overpowering urine smell, the toilet leaked water on the floor. When I arrived two police cars were arresting a couple in the lot. Looks like they tried to renovate but still very old and run down.
Business response:
Thank you for being our guest. Please accept our apologies for the cleanliness and maintenance issues you encountered here. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.