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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Seemed dirty and outdated, staff not friendly or professional
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry that your stay left you disappointed and that both the condition of the property and the service you encountered did not meet your expectations. We understand the importance of cleanliness and respectful interactions, and we regret that we fell short in these areas during your visit. Your comments are valuable and will be shared with the team as we work toward offering a more positive experience. We hope to welcome you back in the future under better cir... read more
Disappointing We messaged the hotel a day prior that we will be checking in late definitely past midnight because we were driving after hours from Bay Area. Upon arrival at 3:00am there was no front desk but there was a phone to be used for late check-in. However no one was answering. Another guest needed some assistance and luckily he found a person to help both of us. Hotel bed sheets were dirty and has some stains making it uncomfortable to sleep in, no shampoo conditioner. Next day it said breakfast included but there wa... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you faced during your visit, especially after a long journey. We understand how disappointing it must have been to arrive late and not receive immediate assistance. We regret the condition of the room and the lack of amenities. Your feedback is important and helps us better understand where improvements are needed. We are committed to providing a more reliable and comfortable experience, and sincerely apologiz... read more
Hotel Hell. I have arrived early to the hotel to see if I can check in early, I was exhausted from a 3am road trip. Walked to the front desk to a man and a female that works arguing aggressively. So first impression is out the door. I could not check in due to hotel being sold out from the night before. I came back at regular check in at 3pm. My room was still not ready, they pushed it to 4-430. So close to canceling and finding a new hotel. Once my room was ready, I checked the room, it was incomplete, towels were missing. ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered, from the delay in check-in to the condition of your room and the behavior you witnessed upon arrival. Your feedback is deeply concerning and does not reflect the service we strive to provide. Please know that we are addressing these issues with our team to prevent future occurrences. We regret the discomfort caused and hope you will consider giving us another chance to make things right. Sincerely, Hotel Management
This is probably the worst place I have ever stayed in. The first night we were there as we were unpacking this suitcases getting things put away, took my shoes off went into the bathroom back to the bed put a few things in the drawers and the bottom of my feet were black. The floor was so dirty. We went to the office the next day to talk to the assistant manager, and she did have the floors cleaned, which was nice, but we had also told her that the bathroom had not been cleaned. The tub was still filthy dirty head people’s ... read more
Business response:
Dear Toni, Thank you for bringing your experience to our attention. We are sorry to hear that the condition of the room impacted your stay and that your concerns were not addressed to your satisfaction. While we recognize that not everything may have met your expectations, we genuinely regret the inconvenience caused. Your feedback is important to us and helps guide our efforts to serve our guests better. We hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
I found a used condom in my bed and more in the trash Sketchy people staying there...harrassed on the way to my room. Stay away!
Business response:
Dear Guest, It is concerning to learn of your experience at our hotel. What you encounter is unusual and unacceptable by our standards. We regret your disappointment and apologize for the inconvenience caused. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We appreciate you bringing this to our attention. Please consider a return, as we would love to show you our dedication to providing a secure and seamless stay you deserve. Sincerely, Hotel Management
This place was terrible... Our room wasn't ready when we checked in There was nothing available for the free breakfast.. and the room smelled really bad like musty and the bathtub was dirty as well I was not happy and definitely won't be staying there again
Business response:
Dear Guest, We are sorry to hear that your room was not ready upon arrival and regret your disappointment regarding the lack of breakfast items during your stay. Our goal is to provide a fulfilling stay for every guest; however, it is unfortunate that this did not happen in your instance. Your feedback is invaluable to us in our ongoing effort to enhance the quality of our guest experience. We hope you will give us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Noisy in the front The people next door were very noisy at night than again in the morning too so I only slept a few hour next time I want to stay in the back again
Business response:
Dear Guest, It is concerning to hear about your experience at our hotel that disrupted your sleep. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we are grateful for your patience. We look forward to providing you with a more tranquil and enjoyable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.