Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Guest, Thank you for your feedback. We understand that having access to additional amenities can enhance a guest’s overall experience. While our property does not offer certain facilities, we strive to provide a comfortable and convenient stay in other ways. We regret any disappointment this may have caused and appreciate you sharing your thoughts. Your input is valuable as we continue to evaluate ways to improve the guest experience. We hope to have the opportunity to welcome you again in the future. Sincerely, Hotel M... read more

Business response:

Dear Guest, We are delighted to hear that you found our team helpful and that your experience met your expectations. Providing dedicated service and a comfortable stay is very important to us at Extended Stay America, and it’s great to know we delivered on that promise. We truly appreciate your support and look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, It is always a great day at Extended Stay America when we receive a review like yours! We are happy you could take advantage of our 24-hour self-serve laundry facilities during your stay. The best part is that all hotels within our brand offer this amenity to our guests. We especially appreciate your kind remarks about our convenient location close to a variety of dining, shopping, and many more attractions. We receive many great compliments about our location, so we are glad this contributed to making your stay ... read more

Business response:

Dear Guest, Thank you for selecting Extended Stay America for your recent stay. It is our commitment to provide our guests with a comfortable and exceptional experience, and we are delighted to learn that we have surpassed your expectations and that you found our services to be of great value. We look forward to welcoming you again whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We’re glad to know the overall condition of your accommodations and the service provided by our team met your expectations. We also appreciate you highlighting an area that is especially important when traveling with little ones. Your feedback is valuable and helps us continue refining our housekeeping standards. We are committed to providing a comfortable and welcoming environment for all guests and truly appreciate your insights. We hope to have the pleasu... read more

Business response:

Dear Guest, Thank you for sharing your detailed feedback. We appreciate you highlighting the value and convenience you experienced during your visit. However, we sincerely regret that the overall condition of your accommodations did not meet expectations, as we understand how important a well-maintained and comfortable environment is, especially during business travel. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared... read more