Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We regret that certain aspects of your stay did not provide the level of comfort you expected. Our goal is to maintain clean, well-kept accommodations and a relaxing atmosphere for every guest, so it is disappointing to learn that your experience did not fully reflect those standards. Your observations regarding the room condition and overall noise levels have been noted and will be shared with the appropriate team. Guest feedback plays an important role in he... read more

Business response:

Dear Guest, Thank you for your outstanding review. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re so glad to hear your arrival was smooth and welcoming! It’s wonderful to know our team made the process simple and created a positive first impression. At Extended Stay America, we aim to make every stay start off on the right note. Thank you for sharing your kind feedback. we truly appreciate it and look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your generous rating. We are grateful for your acknowledgment of the excellent service you received from our staff. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised, as we are continually striving to ensure a perfect visit for every guest. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your review. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely, Hotel Management