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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super dirty, coffee and packed muffin in name of breakfast, smelly, stains on counter, chipped appliances, smelly and dirty bedsheet. Looks like worst than motel 6.Avoid at any cost.
Business response:
Dear Arun, Thank you for choosing to stay at our hotel during your recent visit to our area. We deeply regret that your stay did not meet our usual high standards of cleanliness and comfort. Please know that we take your feedback seriously and have already shared it with our housekeeping team to ensure immediate action is taken. Thank you for bringing this to our attention, as it allows us to improve and serve you better in the future. We hope you will consider giving us another chance to provide you with the relaxing stay y... read more
This hotel has low prices and that's the only positive thing you can say about it. The room was dirty. The floor, the counters, the tub were all dirty. Even the chair at the desk had stuff on it. The room was not cleaned well, if at all. Pets are allowed which is nice if you have a pet but not nice if you have an encounter like I did with two pit bulls passing by in the hallway, on leashes, but when they lunged at me it was very annoying to say the least. Luckily I was only there one night and got my cheap rate but next time... read more
Business response:
Dear James, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Please know we welcome you to reach our front desk anytime to make the most of your stay; we are always here to help! We look forward to having you stay with us again.Sincerely,Hotel Management
The carpets were gross, beds and etc.
Business response:
Dear Melissa, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
It was dirty and horrible. My room had a HUGE blood stain on the floor and the smell of the whole place was terrible!
Business response:
Dear Flavia, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
This property needs to be updated and better maintained
Business response:
Dear Rhondda, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay and regret you were not entirely satisfied with the quality and condition of our accommodations. We will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Waited 10 minutes for front desk clerk to show up - 10:00 PMish. 3 of us waiting Room was old and beat up. In that location it’s no wonder the price was as it was…. Would NOT stay there again
Business response:
Dear Mitchell, We are sorry if our staff was not as responsive as they should have been while accommodating you. Also, we regret if we overlooked some areas while preparing your room. What you experienced is not representative of our usual service standards, and we are taking the necessary measures to ensure our guests are always welcomed warmly and that we attend to all their needs with utmost courtesy. We hope you will reconsider giving us an opportunity to regain your trust next time your travels bring you to our area.Sin... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.