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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpets were gross, beds and etc.
Business response:
Dear Melissa, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
It was dirty and horrible. My room had a HUGE blood stain on the floor and the smell of the whole place was terrible!
Business response:
Dear Flavia, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
This property needs to be updated and better maintained
Business response:
Dear Rhondda, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay and regret you were not entirely satisfied with the quality and condition of our accommodations. We will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Waited 10 minutes for front desk clerk to show up - 10:00 PMish. 3 of us waiting Room was old and beat up. In that location it’s no wonder the price was as it was…. Would NOT stay there again
Business response:
Dear Mitchell, We are sorry if our staff was not as responsive as they should have been while accommodating you. Also, we regret if we overlooked some areas while preparing your room. What you experienced is not representative of our usual service standards, and we are taking the necessary measures to ensure our guests are always welcomed warmly and that we attend to all their needs with utmost courtesy. We hope you will reconsider giving us an opportunity to regain your trust next time your travels bring you to our area.Sin... read more
Homeless Shelter I didn't even sit in my suite, I left immediately. The hallways smelled of weed, there were homeless people living there and some drug users. At $220/night, I didn't do a lot of research as I only needed a bed for the night for a business trip. THIS IS NOT a business trip appropriate hotel.
Business response:
Dear Guest, Thank you for sharing your review about your visit. Please accept our apologies for the cleanliness problems you encountered in your suite. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.