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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shady Hole in the wall The hotel interior is extremely run down. Floor carpet drapes windows old and outdated. There are beeping noises in the middle of the night. No amenities as listed and pictures shown was not updated. Early morning there was a couple a couple of doors down yelling screaming fighting throwing breaking things and damaging the area police was called in.
Business response:
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your comments are shared with the management team for improvement. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
The door lock did not work and they knew it before renting out the room.
Business response:
We understand your predicament and hope you will accept our most sincere apologies for failing to meet the high standards you should always expect from us. We are responsible for ensuring our suites are cleaned, well-maintained, and inspected before allocating them to our guests. Therefore, we are sorry for the oversights in preparing our suite. Although this does not change what transpired, we are working to address the problems you described and ensure such matters do not affect future guests. We are wholly committed to re... read more
Hills Have Eyes Wow! Filthy and " Free Breakfast ".. a bagged muffin and empty coffee pot?!? Motel 6 has got to be better. Rude staff and scetchy everything there.
Business response:
Dear TROY, Please accept our apologies for failing to meet your expectations. We always want our guests to enjoy seamless service and exceptional accommodations. Therefore, we regret the various issues which impacted your experience. We will review your concerns to see what went wrong and ensure we continually meet the high standards our guests should always expect from us. We hope you will allow us the opportunity to host you again and redeem your confidence in our hotel.Sincerely,Hotel Management
There was visible organic matter on the drapes that was splattered across them, a tuft of hair IN the bed and tub was broken with stopper completely removed
Business response:
Dear SARAH, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is shared with our housekeeping team to review the room and address it adequately. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Not super clean
Business response:
Dear Manuel, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Scary. We stayed only one night and checked out as soon as possible. They were at least accommodating in that regard. Never, ever again. I’d rather sleep in my car.
Business response:
Dear CHRISTOPHER, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry you had to cancel with us. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.