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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was so dirty and smelly
Business response:
Dear Venus, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are clean and well poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management
Never coming back. Looks AND smells absolutely horrible. See you guys never.
Business response:
Dear Andrew, thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
El area en los Parkin esta muy sucia ,el cuarto no tiene cafeteras, , las toallas están rancias huelen mal.
Business response:
Dear Antonio, thank you for evaluating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your suite did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely, Hotel Management
This place is a dump This place was a dump. One person working at night, had to wait a long time for him to finish some job and for the people ahead of me to check in. The place reeks of curry. But then we get to the 4th floor and talk about dump city! The “trash room” was piled of trash and the door was wide open so the entire floor smelled of death. Our room was dirty and poorly kept. The bathroom sink was clogged but figured we’d just use the kitchenette sink instead of bothering that poor check in guy with a million job ... read more
Business response:
Dear Valentina, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future.Sincerely,Hotel Management
I was told by the desk I would not be charged for the room. But I was anyways. I will be making a dispute on my card and a complaint.
Business response:
Dear brett, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Please contact the hotel front desk directly so we can assist you further. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
No communicatio?? Upon checking in the Hotel stated they did. It have my reservations. Even after showing them the receipt. Then checking out they tried to charge my mother when she turned in the key card. My mother and uncle speak little English. I hope this isn’t the reaso for the issues. And both times I had to call/ talk to the clerk. I also had to resend my reservations to the clerk at the desk. Really??
Business response:
Dear Lylyne, please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,897 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.