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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this hotel with my 2 kids. Tina was friendly however, when we opened the door of the first room we checked into, (we checked into multiple) it was flooded with bugs like cockroaches,ect. We walked right out and told Tina what had happened and she had given us a different room. When we walked up to that room, the door was cracked open with a large party of people inside, when that room was supposedly "vacant". We checked in around midnight and my family was tired and just wanted to leave. Tina gave us another room an... read more
Business response:
Dear Khristina, We apologize for the highly disappointing experience you encountered during your recent stay. Your feedback is greatly appreciated, and we are genuinely sorry for the cleanliness issues you faced during your visit. This does not reflect our usual standards, and we will address these concerns with our team to ensure such incidents are not repeated. Please understand that this is not the level of service we aim to provide. Your comfort and satisfaction are important to us, and we will take steps to prevent such... read more
FILTHY! The bathroom counter was not clean, there was a visible flaky substance on it. The beds both had grains of dirt or crumbs of food in between the sheets. Do they not launder or change the sheets between guests? Absolutely will never stay there again! Also, a man was set up in the parking lot near the lobby entrance in a camping tent. And as a pet-friendly facility, they need to monitor the dog crap in the grass and on the walkway a little better.
Business response:
Dear Guest, Thank you for your review of our hotel. We promise to provide every guest with clean and comfortable accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. We understand your concern and are taking immediate steps to rectify the situation. Our team is working diligently to ensure we provide an exceptional experience meeting your expectations during your next visit with us.Sincerely,Hotel Management
The extended Stay was dirty and it had strange characters hanging out in the lobby. The place smelled like a marijuana den. The trash was overflowing in the lobby. The bed was uncomfortable and the pillows were bad.
Business response:
Dear Christina, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
No return Had to go to front desk for cups to drink from. Corridors dingy and smelly. No water for a couple of hours due to burst pipe. TV service spotty with frequent pixilation. “Breakfast” minimalist. No hot food.
Business response:
Dear Ann, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not you... read more
Gross. Disgusting. Smells bad. And is not maintained. If you can stay elsewhere, do so. I chose this hotel because it was inexpensive and had a kitchenette where I could cook my own meals, but this place was awful. The common areas were not maintained at all. I spent a week there and I don’t think the hallways were vacuumed even once. There wasn’t any in room housekeeping. There was a weird smell throughout the hotel. There was dog poop on the front sidewalk. And there were a bunch of invalids hanging out in the front entran... read more
Business response:
Dear Nathan, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. We hope to exceed your expectations during your next stay with us.Sincerely,Hotel Management
We didn't like the noise from the neighbors above and complained twice until they checked it out and finally got to sleep at midnight. We didn't like the free breakfast. Will we stay again, not a chance!
Business response:
Dear Susanne, We are grateful for your feedback and apologize for any inconvenience caused by the noise concerns during your stay. We are glad that our staff was able to resolve the issue to your satisfaction. However, we do apologize for falling short of your expectations with our grab-and-go breakfast options. We will be sure to share your feedback with our leaders to consider our guests' preferences and improve our breakfast choices in the future. If you plan on returning to our city, we would love the opportunity to enha... read more
Needs a lot of improvement Worst stay ever bad service smelly room also dirty bad customer service no towels when needed just the worst stay of all
Business response:
Dear Armando, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations regarding the condition of the suite. We can assure you that what you experienced is unacceptable by our standards, and we regret that our team was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address ... read more
The entire hotel feels dirty! The first room I got it was So dirty (hair every where, small trash items, dust), that the front desk person was even grossed when I showed her the pictures. Pros: location and price Cons: dirty, outdated, and some of the people who stay there are weird. As the saying goes: you get what you pay for. However, cleanliness should not be dependent on the price. Is about care and attention to detail.
Business response:
Dear Jair, Thank you for staying at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we have addressed this with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to provide you with the relaxing stay ... read more
Place is at best a 1-star hotel. Service is good but you can get a great room at Hyatt Regency down the street for just a few bucks more.
Business response:
Dear James, Thank you for being our guest and sharing feedback about your visit. We are sorry that we did not meet all of your expectations, but we are happy that you enjoyed your overall experience. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.