This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The extended Stay was dirty and it had strange characters hanging out in the lobby. The place smelled like a marijuana den. The trash was overflowing in the lobby. The bed was uncomfortable and the pillows were bad.
Business response:
Dear Christina, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
No return Had to go to front desk for cups to drink from. Corridors dingy and smelly. No water for a couple of hours due to burst pipe. TV service spotty with frequent pixilation. “Breakfast” minimalist. No hot food.
Business response:
Dear Ann, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not you... read more
Gross. Disgusting. Smells bad. And is not maintained. If you can stay elsewhere, do so. I chose this hotel because it was inexpensive and had a kitchenette where I could cook my own meals, but this place was awful. The common areas were not maintained at all. I spent a week there and I don’t think the hallways were vacuumed even once. There wasn’t any in room housekeeping. There was a weird smell throughout the hotel. There was dog poop on the front sidewalk. And there were a bunch of invalids hanging out in the front entran... read more
Business response:
Dear Nathan, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. We hope to exceed your expectations during your next stay with us.Sincerely,Hotel Management
We didn't like the noise from the neighbors above and complained twice until they checked it out and finally got to sleep at midnight. We didn't like the free breakfast. Will we stay again, not a chance!
Business response:
Dear Susanne, We are grateful for your feedback and apologize for any inconvenience caused by the noise concerns during your stay. We are glad that our staff was able to resolve the issue to your satisfaction. However, we do apologize for falling short of your expectations with our grab-and-go breakfast options. We will be sure to share your feedback with our leaders to consider our guests' preferences and improve our breakfast choices in the future. If you plan on returning to our city, we would love the opportunity to enha... read more
Needs a lot of improvement Worst stay ever bad service smelly room also dirty bad customer service no towels when needed just the worst stay of all
Business response:
Dear Armando, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations regarding the condition of the suite. We can assure you that what you experienced is unacceptable by our standards, and we regret that our team was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address ... read more
The entire hotel feels dirty! The first room I got it was So dirty (hair every where, small trash items, dust), that the front desk person was even grossed when I showed her the pictures. Pros: location and price Cons: dirty, outdated, and some of the people who stay there are weird. As the saying goes: you get what you pay for. However, cleanliness should not be dependent on the price. Is about care and attention to detail.
Business response:
Dear Jair, Thank you for staying at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we have addressed this with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to provide you with the relaxing stay ... read more
Place is at best a 1-star hotel. Service is good but you can get a great room at Hyatt Regency down the street for just a few bucks more.
Business response:
Dear James, Thank you for being our guest and sharing feedback about your visit. We are sorry that we did not meet all of your expectations, but we are happy that you enjoyed your overall experience. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management
Super dirty, coffee and packed muffin in name of breakfast, smelly, stains on counter, chipped appliances, smelly and dirty bedsheet. Looks like worst than motel 6.Avoid at any cost.
Business response:
Dear Arun, Thank you for choosing to stay at our hotel during your recent visit to our area. We deeply regret that your stay did not meet our usual high standards of cleanliness and comfort. Please know that we take your feedback seriously and have already shared it with our housekeeping team to ensure immediate action is taken. Thank you for bringing this to our attention, as it allows us to improve and serve you better in the future. We hope you will consider giving us another chance to provide you with the relaxing stay y... read more
This hotel has low prices and that's the only positive thing you can say about it. The room was dirty. The floor, the counters, the tub were all dirty. Even the chair at the desk had stuff on it. The room was not cleaned well, if at all. Pets are allowed which is nice if you have a pet but not nice if you have an encounter like I did with two pit bulls passing by in the hallway, on leashes, but when they lunged at me it was very annoying to say the least. Luckily I was only there one night and got my cheap rate but next time... read more
Business response:
Dear James, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Please know we welcome you to reach our front desk anytime to make the most of your stay; we are always here to help! We look forward to having you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.