Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Suzanne, Thank you for reviewing your recent experience at our hotel. We apologize for the cleanliness issue you faced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Please know we have ice trays instead of ice machines for your convenience. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management 

Business response:

Dear Michelle, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for the concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Hector, We're delighted to hear that our location was convenient for your event! Your satisfaction is important to us, and we appreciate your positive feedback. Should you have any suggestions or specific aspects you enjoyed, feel free to share, as we are always looking to enhance our guests' experiences. If your future plans bring you back to the area, we would be honored to host you again and strive to make your stay even more enjoyable. Sincerely,Hotel Management 

Business response:

Dear Essan, Thank you for sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. We take these issues seriously and will work with our concerned department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Sincerely,Hotel Management 

Business response:

Dear LESLIE, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by apologizing for any inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We will address these concerns appropriately to ensure that such incidents do not occur in the future. We look forward to having you st... read more

Business response:

Dear Guest, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing our esteemed clients with the highest level of service. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. If you need any help during a future visit, please rea... read more

Business response:

Dear Pablo, We're sorry to hear you found your stay less than satisfactory. We take guest feedback seriously and will work diligently to address any cleanliness concerns. We appreciate your feedback as it helps us continually improve our services. Thank you for choosing us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management 

Business response:

Dear Tomomi, We appreciate your feedback regarding the spacious and clean environment at our hotel. However, we regret any inconvenience you experienced due to the noise disturbance and service response. Your comments are valuable as they help us improve our guest experience. We hope you'll consider staying with us again in the future. Thank you for choosing us.Sincerely,Hotel Management