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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
he place looked like a flop house. Dirty and noisy and in terrible shape. It needs a do-over. It's neglected.
Business response:
Dear Joan, Thank you for choosing our hotel on your recent visit to the area. We understand that your stay with us fell short of your expectations, and we regret that we could not provide you with an exceptional experience. We appreciate your feedback and will share your concerns with the appropriate team members to enhance our guest services. We hope you will consider staying with us again, as we are committed to ensuring that your next visit exceeds your expectations.Sincerely,Hotel Management
As soon as I looked at the room, I checked out. I was only refunded for 1 of my 2 night stay. The room was disgusting, window was open to air the room out and had giant holes in the screen. There were cigarette burns in the floor, stains all around, and a strange smell to the room.
Business response:
Dear Shawn, Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your stay. We take cleanliness and guest satisfaction seriously and regret that we did not meet your expectations in this regard. We appreciate you bringing these issues to our attention, and we will address them with our team to ensure improvements are made. Regarding the refund, we apologize for the confusion and will investigate the matter further. Your feedback is valuable to us, and we hope you'll consid... read more
Facility is deteriorated and lacks of maintenance
Business response:
Dear Hector, Thank you for your feedback on your stay with us. We apologize for any issues and have shared them with our maintenance team to address. We aim to provide all guests with a comfortable and enjoyable stay, and we appreciate your input. We hope to show you improvements on your next visit.Sincerely,Hotel Management
there was no way to take a bath the tap was only able to shower. there wasn't good water pressure the bathroom door wouldn't lock avd they didn't clean out rooms we had to go find someone to get a towel . they didn't have shampoo i've never been to a hotel that didn't have shampoo ! there was not any cups or spoons in the room abd they said they had breakfast but it was muffins avd granola bars and coffee it was miss leading . we won't be staying there ever again!
Business response:
Dear Mike, Thank you for reviewing your time with us. We are sorry for not making up to your expectation this time. Please accept our apologies for the various issues you encountered on this trip. Our front desk team is available round the clock to help you with a comfortable stay. We regret if we missed informing you about the kitchenware policy, which says to ensure cleanliness, the dishes are kept at the front desk, and the team gladly delivers them to your room on request. We understand your disappointment with the break... read more
Dilapitated - I will not stay again! Room was clean, but everything is old, and dilapiated. Walls need patching and paint, furniture in bad condition. No place to hang a towel or hand towel in the bathroom. No soap dish. Faucet looked filthy but it was just heavily corroded in the bathroom and needed replacement. No cleaning or notice of daily cleaning not being available. Walls are paper thin, you can here everything. Several people live here long term. People were yelling all night, and playing loud video games. Dog friend... read more
Business response:
Dear Heather, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Shady Hole in the wall The hotel interior is extremely run down. Floor carpet drapes windows old and outdated. There are beeping noises in the middle of the night. No amenities as listed and pictures shown was not updated. Early morning there was a couple a couple of doors down yelling screaming fighting throwing breaking things and damaging the area police was called in.
Business response:
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your comments are shared with the management team for improvement. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,896 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.