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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room I checked into had a dirty toilet and countertops. I was then given a different room which was cleaner than the first but still not very clean. The bed fitted bed sheet, while clean, was on inside out. The refrigerator was rusty and leaked water. When I checked out the desk had no room number assigned to my reservation. Luckily they did not check anyone into my room the night I stayed there. I had reservation for two nights but decided to leave after the first night.
Business response:
Dear Mindy, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your remarks are shared with our housekeeping and maintenance team for further action. Our front desk team can always help you with the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
I don’t usually write reviews on properties, but this one warrants the extra effort. It looks great from the outside, and has good water pressure in the shower, but that’s where the charm ends. Here are a few of the things we witnessed during our two day stay: a dog fight between four dogs in the tiny front lobby, a non-functioning toaster, hair dryer, microwave, phone, and bedside lights/plugs in our room. There was also short black hairs in the bed when we arrived (!) and floors so filthy they turned our socks black within... read more
Business response:
Dear jason, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regai... read more
Homeless people in the rooms, walking the hallways. Extremely dirty as soon as you walk in the building. Doors have hand written signs “do not disturb” taped to the door. As you walk the hallways the doors are cracked open ! Very unsafe ! Smells like marijuana and smoke not safe for anyone with medical concerns.
Business response:
Dear Alejandra, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. We invite you ba... read more
I didn't like the fact that when I arrived on the second day, I could not check in because I didn't arrive on the day of my reservation. I was unable to inform the hotel on time. I was not let in, and had to pay anyway. Unacceptable.
Business response:
Dear Jane, Thank you for choosing our hotel and providing feedback. It is disappointing to learn of the issues you experienced with our front desk on arrival. We will check with our team to know what went wrong and to ensure these concerns are improved. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
The first room i was placed in had a backed up toilet. The front desk staff was nice and put me in a second room right away. The second room had food crumbs on the counter, a broken lock on the door, a clock that didn't work, and black mold in the bathroom. The hallways hadn't been cleaned in a while and some of the hallway lights were burned out.
Business response:
Dear Janet, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. We hope to welcome you back and provide you with an exceptional stay that genuinely reflects the quality of service we always strive to deliver.Sincerely,Hotel Management
The room was very dirty. Floor was extremely filthy. Beds were not changed. A bathtub had a lot of hairs. A toilet, sinks were extremely dirty. I have never seen or been in that filthy hotels. My experience was just horrible! P.S. I went to a store and bought bunch of cleaning supplies and clean the room myself…..
Business response:
Dear Yuliya, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sin... read more
Very bad inside the hotel it smell very bad there was nothing in the bathroom the fridge in the room had mold
Business response:
Dear Mohammad, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
Looks can be deceiving At first appearance, the hotel looks great! Once inside, you notice the rundown appearance! Staff was friendly, but the room and amenities were subpar! The carpet was stained throughout the room, the bed mattress was hard as a rock, there were no utensils in the room and you had to go down to the front desk to request the items needed to prepare a meal, the bathroom tile was peeling up in the corners, the windows were up on arrival, as to “air out” the room and it was very difficult to close, the compl... read more
Business response:
Dear Alperdis, We apologize for not meeting your expectations during your recent stay. Your feedback is valuable, and we take it seriously. It's disappointing you encountered several issues with the room and amenities. We strive to provide comfortable and well-maintained accommodations and address these concerns to ensure a better experience for future guests. We appreciate your understanding and hope you might reconsider staying with us in the future. Thank you for your feedback.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.