This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room smelled like cigarettes even though it was a no smoking room.
Business response:
Dear Guest, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
No toilet paper No bathroom lights Lightswitch/knob not functioning no housecleanig
Business response:
Dear Joe, thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy. However, these services are always available upon request for a minimal fee, and linen exchange is available at the front desk at any time and complementary. Your feedback has been shared with the front desk staff to ensure we communicate our services to all guests. Safe Travel... read more
Staffing was terrible, electric outlet was faulty and risk of hazard. Breakfast bar there were no cups available, quality of customer service was unsatisfactory. I will never go back again to that property. Terrible service!
Business response:
Dear Humberto, please accept our apologies for not meeting your expectation and for any inconvenience you may have faced during your stay. We apologize that our team fell short of providing you with the excellent service we strive for daily. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We hope you will consid... read more
The first thing I noticed was rust on the fridge. The next thing in noticed was crumbling drywall in the bathroom.but being tired I just tried to go to sleep. I soon learned I was in a drum. The people above me seemed to be running a marathon in thier room. It was very load !!!!
Business response:
Dear Clifford, we apologize for the disappointing stay you had with us. We are sorry for the noise issues you experienced. On rare occasions, guests who do not adhere to the property rules concerning noise disrupt sleep and annoy all those in the immediate vicinity. Also, we agree that some areas within the hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We have taken note of all the problems you raised to address them adequately, and we hope you w... read more
The property was very neglected. Smelt of cigarette smoke when in walked in the door to my room. I walked around wearing socks in the room and after only a little while they were so covered in dirt as if the floors have not been cleaned in a very long time.
Business response:
Dear Dillon, thank you for reviewing your recent experience at our hotel. We apologize for the housekeeping issues and want to assure you that we are taking action to avoid such concerns in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
No coffee cups to enjoy the coffee.
Business response:
Dear Christopher, thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality during your stay. Our intention is never to disappoint a guest, and your feedback is critical to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Run down property and dirty. Almost stepped in dog crap while exiting my car in parking lot. Not what I expected for a Newport Beach address.
Business response:
Dear Vic, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
The facility looks clean and modern from the outside, which is where the pleasantries end. There’s a bad smell throughout the hotel. The elevator smells like an armpit, the room reed of smoke, the air conditioner didn’t work and the shower curtain rod was on its last legs. The only redeeming thing about my stay is that I was hardly there.
Business response:
Dear Guest, thank you for your comments during your recent stay at our hotel. We apologize for not meeting your expectations. You have our assurance that we shared your feedback with our housekeeping and maintenance team to ensure clean and well-maintained suites for our guests. We wish to welcome you back next time to provide you with a seamless experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,896 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.