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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Half of the hotel are homeless.They’re in the parking and inside the hotel walking around and follow me to my room.One homeless tried to take my water.I had to check out after 1 hour checked in.Very scary.I had to have the policeman escorted me to my room to bring my luggages out.The front desk lady was nice and helpful to give me the full refunds.
Business response:
Dear Suphanit, Thank you for your recent review of our hotel and for sharing your feedback. We are sorry to hear about your encounter with the guest that made you feel unsafe and impacted your stay. Our top priority is our guests and employees' safety and security. Our security team is reliable and well-trained, and we assure you we will address the issue to prevent it from happening again. We are glad our front desk staff was helpful with the refund. We are very sorry this occurred during your stay, and we hope you will giv... read more
Average stay I had a one night stay for business here. The floor I was on had a damp smell to it. Room was clean however when I inquired on a coffee cup for my room I was informed they were all out of cups. Additionally the AC unit did not work & the room was warm & stuffy all night.
Business response:
Dear Danny, Thank you for selecting us for your recent business trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you experienced. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management
The first room that was given had stained dirty sheets and the toilet was not clean had blood on it. Was upgraded to a nicer room but it also was not clean. The hallways smelled and felt old and outdated.
Business response:
Dear Lyonel, Thank you for sharing your experience. Please accept our apologies for the inconvenience caused by the housekeeping issues you experienced. We've notified our concerned team, who're working to address the problem immediately. Although we're sorry your experience wasn't typical, we understand there's always room for improvement. Rest assured; we're committed to making things better. We hope to make it up to you during a future visit. Sincerely, Hotel Management
First time staying at extended stay and again. So bad reserved for 4 days but had to leave after 1 night. If we could only get our money back we will. Looks like placement for homeless people. Front desk staff needed customer service training.
Business response:
Dear Jason, Thank you for choosing our hotel on your recent visit to the area. We understand that your stay with us fell short of your expectations, and we regret that we could not provide you with an exceptional experience. We appreciate your feedback and will share your concerns with the appropriate team members to enhance our guest services. We are looking into the issues. In the meantime, please reach out to the front desk if you have any queries regarding a refund. We hope you will consider staying with us again, as we ... read more
Last resort Roach invested, short on staff, and toilet didn’t work. Whoever is the owner of this hotel clearly only cares about making money and doesn’t care about hospitality.
Business response:
Dear Jonathan, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced and sincerely apologize for any frustration during your time with us. Your comments will be shared with our team, and we will use them for future improvements. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Won't come back Walked in and people were talking about some police action, clerk was very busy with duties and answering questions on the phone. he room was stark and the bed sheets wrinkled as f they had not been changed.
Business response:
Dear Steve, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Thank you for the valuable feedback as we continually strive to grow and improve our guest services. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.