Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Carlos, Thank you for your positive feedback! We're thrilled to hear that you had a great experience at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Dean, Thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the disruption due to a neighboring pet during your time with us; had we known about this issue, we would have been more than happy to help. We understand how frustrating this must have been, and we genuinely regret how this inconvenienced your trip. Thank you for your business; we appreciate you choosing us. Sincerely,Hotel Management 

Business response:

Dear Sandra, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience. We hope you will consider us again when you return to the area.Sincerely,Hotel Management 

Business response:

Dear Eric, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Ma... read more