This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean & Quiet The hotel was nice and very quiet, especially considering the proximity to the airport. One of our windows was stuck open (a little more than slightly cracked), so we had to keep the heat on, which made for an interesting balance of hot & cold during the night. The smoke alarm in the room next door went off at about midnight and stayed on for about 30 minutes, which made me very nervous to fall asleep. The rooms were clean and comfortable (minus the window part).
Business response:
Dear Sabrina, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We are glad to see that despite this, your stay was great and that you liked our clean and comfortable hotel. Thank you for your patience and for choosing us. We hope you will make the same choice the next time you visit.Sincerely,Hotel Management
Greatest
Fell Short of Expectations. It looked relatively nice in the pictures online and the furniture and furnishings, especially the TV, were nice. However, the room and property were not as clean as they should have been. I found a pill lying on the floor next to a wall that should have easily been found while cleaning the room. The last night we were there we saw dog poop in the hallway. It is a dog friendly property and the property provides bags to pick up your dog's poop but the people staying there do not follow the rules. T... read more
Business response:
Dear Gary, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider a return visit so we can restore your confidence in our hotel.Sincerely,Hotel Management
Property was fine. Room was clean
Business response:
Dear Elizabeth, Thank you for choosing us and posting your kind remarks about Extended Stay America. It is lovely that you enjoyed our time with us and found your room comfortable and clean. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely,Hotel Management
There was trash in the hallway by my door. There were two large holes in my window screen and the window would not shut. Flies were in my room.
Business response:
Dear Kim, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Two main issues with this location is the beds, and no help at the main desk. The beds were uneven and lumpy, and it felt like they were 3 years beyond what a normal mattress life of 10 years. It was very hard to get comfortable when trying to get to sleep. The other issue was when I tried to check out to get a receipt, and no was at the main desk. I waited about 10 minutes, then tried calling the front desk 3 times with no one answering. I finally gave up after about 20 minutes and put my door key cards into the check out b... read more
Business response:
Dear Philip, Thank you for choosing us. We are sorry for the inconvenience caused due to the front desk staff not being available during the mentioned time. We will look into the matter as to what was the cause of this lapse and ensure this not to be repeated. It is our top priority to deliver our guests a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. Please stay with us ... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,890 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.