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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff
Business response:
Thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Check in took 14 minutes and I was the only guest checking in at the time. I fly for an airline and travel all over the place and stay at many different hotels including extended stay. Extended stay is the only brand that photo copies my passport or drivers license during the check in process. In addition , the carpet in the hallways at this location is extremely soiled.
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
clean, average, ok
Location to Fashion Island
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our proximity to Fashion Island. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
We checked in after driving all day and got into our room where my daughter promptly had to use bathroom, there was feces already in toilet and she tried to flush but toilet was backed up. Called the frint desk and asked for a new room. We were offered a plunger first however to try to fix! We got another room on a different floor but we opened door and there were construction materials there carts, drills, a hanging light. Once again we had to go back down with all our luggage to the lobby where yet another room was given, ... read more
Business response:
Thank you for the feedback. We apologize for maintenance and housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
the front desk people are super friendly
Business response:
Thank you for the outstanding review! We were delighted to read how much you enjoyed your stay and that our staff provided you with excellent service. Thank you for acknowledging our front desk team for a job well done. We'll be sure to share your comments with them. It was our pleasure hosting you at Extended Stay America. We look forward to seeing you again soon. Sincerely, Hotel Management
Mine was not a trendy room but was clean and comfortable. The price and location made it a good choice and the kitchen made it even better. No downside for me.
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,501 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.