This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s an older hotel but our room was clean which is the most important thing. Staff was friendly and helpful.
Beautiful classic hotel.
Business response:
Dear Kerry, thank you for choosing Extended Stay America. It is lovely to read that we exceeded your expectations and that you were delighted with the beautiful hotel. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Sincerely,Hotel Management
The property was in the right location and we stayed there as it was close to the venue that we were at. The room was not as nice as we are accustom to but we were there for just the night so we were alright with it. The hotel was in servicing and had some missing tiles in the ceiling in the halls. But, it served its purpose. We would not stay for any longer of a stay.
Business response:
Dear Gregory, we appreciate you taking the time to tell us about your stay. We are pleased you liked our hotel and amenities, although we are very sorry you were unhappy with the abovementioned issue. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management
It was easy to find. We were treated very kindly by the front desk staff (Jonathan was very accommodating) I reserved one room with 2 double beds. When we checked in we were switched to two rooms with one room for free since they were out of rooms with two double beds. This was a blessing for sure. Since they were booked full we were not able to get full kitchen supplies but we made due. It was a bit inconvenient to have to take dirty towels to front desk to get new towels and to only be limited to a few towels. Hotel was cl... read more
Business response:
Dear Lucy, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. Please give us another chance to welcome you on a future visit.SincerelyHotel Management
The area surrounding the hotel was nice. No homeless hanging around and a lot of eating out options. The property was quiet. When I first checked in I was told the room had a queen, even though I booked and payed extra for a king. Apparently they have no king size beds (I booked through Expedia, you have the option for a king. Smh) Once in the room the first thing you see is the kitchenette area (kitchen, fridge, sink, stove), the outside of the fridge and all over the cabinets were so dirty it looked like it hadn’t been wip... read more
Business response:
Dear Bryan, our gratitude for taking the time to review your stay with us. Although we are glad you had a pleasant stay, we regret the housekeeping issues you experienced in your suite. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists and ensure this isn't repeated. Although what you encountered is not typical, we ha... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.