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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking is included and free. Wifi ok. Need upgrades, furnitures, appliances and new sheets and bedding (too worn/yellowish). Noisy on top floor below AC units on roof (I shut of fridge and AC in my room but the noise came from outside my room).
Business response:
Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again. Sincerely, Hotel Management
The staff at front desk was so accommodating to me and addressed any concerns or questions I had. Excellent customer service.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with the service our front desk associates provided. Thank you once more, and we hope you will choose us again the next time you visit to our area. Sincerely, Hotel Management
Economical The staff is very disconnected from there clients.
Business response:
Dawne, thank you for choosing Extended Stay America and sharing your experience. We are sorry for the difficulties experienced due to the behavior of one of our employees. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
I would have the Cleaning crew be nicer when ask a question. Front counter staff good when asked a question and helpful. Maybe smile for but i understand because of the pandemic. I would just advise the cleaning crew to not be so rude
Business response:
Alberto, thank you for your candid evaluation. We are glad you were pleased with the service our front desk associates provided. However, we apologize for the unprofessional behavior of our housekeeping staff. We will share your comments with the appropriate individuals and make sure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Great for a night or two at the beach The hotel itself was a little older but the quality of the room was good. The staff was friendly and the amenities were good in the room. The only issue was the slow wifi unless you paid for enhanced wifi.
I was really disappointed no poo, no ice machine when I checked in just people with dogs big ones my grandkids were afraid n there were homeless people out camping n parking lot very disappointed
Business response:
Darrell, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,501 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.