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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room booked by hotels.com not available I ordered a king size room but was given a queen. Was suppose to be switched to a king the next night but was told i was going to be charged another $170. So we kept the same room. But they were apologetic stepped up great customer service and gave us 50% off our room. Now i just have to contact hotels.com to get my refund. i would stay there again just because they stepped and showed great service. Not every company in the industry would of done that. i would suggest others to stay th... read more
Business response:
Thank you for taking the time to share your feedback. Firstly, please accept our apologies for not being able to provide you with the room you booked, and for that, we truly regret the incovneince it caused. However, we are happy to know our staff was able to resolve the issue to your satisfaction. Thank you for recommending us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
As exiting elevator, could smell cigarette smoke. The walls are thin could hear someone’s tv.
Business response:
Thank you for providing us with your evaluation. Nothing is more important than delivering our guests with a comfortable experience, and we regret not being able to do so during your visit. We are sorry for the inconvenience you had while using the elevator and the disturbance that impacted your stay. We hope the other aspects of your visit made up for this. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Lots of trash in the parking lot, check-in was great; very freindly staff and smooth process, Laundry room was filthy with lint and clothes all over the floor, room was fine for a one to two night stay but kitchen needs to be updated if staying for a long period of time. Overall 3 out of 5. The staff where cleaning some of the property at 11pm
The location of John Wayne Airport Extended Stay is great for those with kids at UCI. The property is rundown and dirty though, strong animal smells in 2nd floor elevator room. Room wasn't too bad. Ai was a good desk person who was helpful and friendly.
Business response:
Paul, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Smell pod in the hall way while it says no smoking area
Business response:
Thank you for your comments. We work hard to provide a clean and comfortable environment; therefore, we are sorry for the concerns you experienced during your visit and any inconvenience caused due to other guests. We take these incidents seriously, and we thank you for bringing this to our attention. We appreciate your kind rating and hope to see you again in the future so we can provide you with a perfect stay. Sincerely, Hotel Management
Clean, internet didn't work tho
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,890 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.