Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Guest, Thank you for choosing our hotel and for taking the time to share your experience. We truly regret the mix-up you encountered, as we understand how unsettling that situation can be after a long day of travel. Providing a smooth and secure check-in process is very important to us, and we are sorry this was not your experience. Please know your feedback has been shared with our team so we can review our procedures and prevent this from happening again. We appreciate your patience and understanding, and we hope you ... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet expectations, particularly regarding the availability of in-room cooking essentials. We understand how important these items are for a convenient and comfortable stay. Your comments have been shared with our team. We appreciate you bringing this to our attention, as it helps us identify areas where we can do better. We hope to have the opportunity to provide you with a more seamless and satisfying stay in the future. Sincerely, Hotel... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate you bringing your experience to our attention and regret that your stay did not fully meet your expectations. For the convenience of our guests, many items such as kitchenware and additional supplies are available through the front desk upon request. Our team is always happy to assist in providing these during a visit. Your comments are valuable and will be shared with the appropriate team as we continue working to enhance the overall guest exper... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely regret that your recent experience left you feeling disappointed and frustrated. Concerns involving charges are taken very seriously, and we understand how upsetting this situation must be. Our team strives to provide clear communication and knowledgeable assistance, and your comments will be shared carefully. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for providing candid feedback about your stay. We apologize for the issue with the room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We will share this appropriately. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We truly appreciate you sharing your feedback and are sorry that your stay did not meet expectations. We apologize for the concerns you experienced in your room and the inconvenience you encoutered regarding the amenities. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. While the availability of specific room types can occasionally be limited based on occupancy, we understand how important it is to have accommodations arranged as reque... read more

Business response:

Dear Guest, We sincerely regret that your recent stay did not meet your expectations. A comfortable and well-maintained environment is very important when traveling, and we are sorry to hear that your experience fell short. For longer visits, housekeeping services are provided to guests staying eight or more nights in order to respect the privacy of a home-like setting, with additional service available upon request for a minimal fee. Your comments regarding overall condition and atmosphere have been noted. We hope to have t... read more