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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower clogged, tv did not work, no shampoo or conditioner in shower. Toilet clogged up in first room given
Business response:
Dear Salvador, Thank you for your feedback. We sincerely apologize for the issues you encountered with the clogged shower, non-working TV, and missing shampoo and conditioner. Additionally, we regret the inconvenience caused by the toilet clog in your initial room. Your experience does not meet our standards, and we will address these concerns with our maintenance and housekeeping teams to ensure improvements. We appreciate your understanding and hope to welcome you back for a much-improved stay.Sincerely,Hotel Management
The refrigerator was gross and not clean outside. The sink in the bathroom was dirty. Dirty towels in the bathroom. The room had a musty type smell. Gross, total gross experience. I will never stay here again.
Business response:
Dear Juan, Thank you for your feedback. We're truly sorry to hear about your experience regarding the cleanliness of your room and the refrigerator. Your comments are essential for us to improve our services, and we will address these issues with our housekeeping team immediately. We strive to provide a pleasant stay for all our guests, and it's disappointing to learn we fell short during your visit. We hope you'll consider giving us another chance in the future. Sincerely,Hotel Management
Unhygienic condition, room was smelly, unclean room. Dirt hanging on the ceiling. Broken furniture. Hair on the room chair, damaged tub. They did offer another room next day. This was the worst experience of my life.
Business response:
Dear Shreyas, Thank you for your feedback. We're very sorry to hear about the condition of your room and the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and it's disappointing to know we did not meet those standards. We appreciate your understanding in allowing us to offer you another room. Your experience will be addressed with our team to ensure we improve moving forward. We hope you'll consider giving us another chance in the future. Sincerely,Hotel Management
1. Asked for two queen beds - was told we have king only, take it or go to another property. Front desk lady "Mel" 2. Air conditioner would make a very sharp alarm kind of noise every 2-3 minutes - when called, she said i dont have any technicians - nor can I shift you to another room - try unplugging - we tried did not help. We were forced to sleep in heat with AC OFF. 3. You must refund my rent for this one - it was terrible
Business response:
Dear Rajib, Thank you for your feedback. We're sorry to hear about the issues you faced with your room and the air conditioning. It's unacceptable that you were not offered a suitable resolution, and we appreciate your comments regarding Mel's service. We will address this with our team to ensure better communication and support for our guests in the future. Your comfort is important to us, and we’d like to discuss a potential refund. We hope to welcome you back for a better experience.Sincerely,Hotel Management
The only two good things about this place: 1) location to aiport and 2) Front Desk Staff. Everthing was dismall. Lobby, stairwell, elevator, 2nd floor. The room was clean but very outdated and items were almost falling apart. The "bed" felt like a popup. Fortunately I only needed to be there one night to catch an early flight.
Business response:
Dear Steve, Thank you for your feedback. We're glad to hear that our location and front desk staff met your expectations, though we regret that the condition of our facilities and room did not. Your comments about the outdated furnishings and overall cleanliness are appreciated, and we are addressing these concerns to improve the experience for future guests. We hope you’ll consider giving us another chance to provide a better stay the next time you're in town. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,894 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.