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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floor of the room was very dirty, even sticky. It clearly had not been washed in a long time. The so-called breakfast was weak coffee, cellophane wrapped cakes and imstant oatmeal packets.
Business response:
Dear Marcy, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding the cleanliness of the room and the selection of breakfast. We understand the importance of these details and regret any inconvenience caused. Your comments are being taken seriously, and we are working with our team to implement improvements. We appreciate your input and hope you'll consider giving us another opportunity in the future. Sincerely, Hotel Management
Injustice at extended stay
Business response:
Dear Shannon, Thank you for sharing your thoughts. We’re sorry to hear that your experience did not meet your expectations. Guest satisfaction remains a top priority, and we are committed to addressing any concerns brought to our attention with care and professionalism. Your feedback is valued and will be shared with the appropriate team for further review. We hope to have the chance to welcome you back for a more positive and comfortable stay in the future. Sincerely, Hotel Management
This hotel was an absolute nightmare. Nothing prepared me for how filthy, poorly maintained, and mismanaged this place was. From check-in to check-out, it was one problem after another—and the front desk was completely useless the entire time. Let’s start with the room: • The floors were black and sticky like they hadn’t been cleaned in months—there were stains all over. • The bathroom was a disaster. The plumbing was barely functional—the toilet was clogged and kept running. • Dirt and dust everywhere and mystery stains tha... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the conditions you encountered and for the lack of attentiveness from our team during your visit. We understand how disappointing it must have been, and we truly regret that your stay did not reflect the standards we aim to uphold. Your feedback is being taken seriously and will help guide improvements. We hope you’ll consider giving us another chance in the future to offer you a more comfortable and respectful experience. Sincerel... read more
The floors in the room were super sticky and there were crumbs all over the floor under the bed. They didn’t even have an ice machine. The breakfast was stale old muffins and breakfast bar.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and for the lack of amenities that impacted your stay. Your experience does not reflect the standards we aim to maintain, and we are actively working with our team to improve the cleanliness and quality of our offerings. We value your input and hope you might consider returning for a more comfortable visit in the future. Sincerely, Hotel Management
I had the worst experience checking into this “Hotel” I’m to tired to write out all that happened but I was locked out of the hotel-I almost peeped on myself-the room smelled like it had not been properly cleaned,there was random as people walking all night-it say pet friendly but it’s more like Pet Unfriendly!! My dog barked all night due to bad vibes OH!! My husband fell down in the rain the next morning due to No-Wet Caution sign!! Run for the hills because this place is the definition of Texas Chain Saw Massacre it’s jus... read more
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations and apologize for the challenges you encountered. Guest comfort and safety are our top priorities, and we take concerns about cleanliness, security, and proper signage very seriously. We understand how frustrating it must have been to deal with these issues, and we will be addressing them with our team to prevent similar situations in the future. We also strive to provide a welcoming environment for all guests, including pets, and we regret that y... read more
bath room was very dirty and dirty water was coming from shower,
Business response:
Dear Ray,We sincerely apologize for the bathroom condition and the water quality issues you encountered. No guest should have to deal with such concerns, and we regret that this impacted your stay. Cleanliness and proper maintenance are top priorities, and we will address these issues with our team to ensure they are resolved. Your feedback is important to us, and we appreciate you bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincere... read more
We checked in late and then went to room to find out the bathroom was flooded. Came back to complain at the front office to find out that was the last room they had. I paid in full for 5 nights with my Canadian credit card and then she refunded my money. Unnecessarily charged $40 for conversion and then she book us to lake forest location which was another nightmare. Why they accept booking when they don’t have rooms.
Business response:
Dear Guest, Thank you for sharing your review. We are sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.