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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tv and fridge did not work.
The room had clearly not been vacuumed and the bathroom had not been cleaned. There was hair in the sink and the shower and I was afraid that the beds had just been made and not changed due to those findings. ugh. I did tell the front desk and they gave me a 30% refund which is nice but a full refund was really in order. I won't stay there again.
Business response:
Dear Linda, Thank you for taking the time to share your experience. We sincerely regret that the cleanliness of your room did not meet expectations and understand how concerning that must have been. While we are glad the front desk was able to assist you in part, we recognize that the situation was frustrating and fell short of the level of care we aim to provide. Your feedback is being shared with our team as we work to improve our standards. We hope you reconsider in the future and allow us the opportunity to provide a sta... read more
Rudest employees ever went to check in at 11pm front desk person told me they system is down come back tomorrow morning at 7am thanks god I had car to drive to another hotel Do not book this place
Business response:
Dear Pierre, Thank you for bringing this to our attention. We regret the difficulties you encountered and apologize for the inconvenience during your arrival. Your experience does not reflect the level of service we aim to provide, and we understand how frustrating the situation must have been. Please be aware that your comments have been shared with our team for further review. We hope you’ll consider giving us another opportunity to offer a more welcoming and seamless stay. Sincerely, Hotel Management
The staff was not helpful and not good service. The room was not very clean. The door of the refrigerator was dirty.
Business response:
Dear Jesus, Thank you for taking the time to share your thoughts. We're disappointed to hear that your experience did not meet the level of comfort and attention we strive to offer. Guest feedback is essential to our ongoing efforts to improve, and your comments have been noted and shared with the appropriate teams. We are committed to enhancing our service and environment, and we hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Manageme... read more
Just a nope. It smelled, there was hair in the sheets, no shower curtain in the bathroom. It made me feel gross. I couldn’t wait to leave. The room we were given looked NOTHING like the photo.
Business response:
Dear Carrie, Thank you for sharing your feedback. We're truly sorry your experience did not reflect the comfort and cleanliness we aim to provide. We understand how frustrating it can be when expectations are not met, especially when the room presentation falls short of expectations. While certain issues may arise despite our best efforts, we take your concerns seriously and are working with our team to ensure greater consistency and care. We appreciate you bringing this to our attention. We hope you will accept our apologie... read more
Nice on the outside but the rooms are low budget I wouldn't stay here again. Room smelled dusty and whenever any of us used the bathroom the smell drifted to the rest of the room. The bathroom fan needed to be replaced. No fridge in the room. Place was ran like they are used to people stealing everything from the rooms. I booked this place to sleep for the night before returning home from vacation. Couldn't sleep due to the noise-elevator or people walking down the hall. Breakfast left a lot to be desired. At 7am no fruit ju... read more
Business response:
Dear Francisco, We strive to provide a comfortable and pleasant environment for all our guests; therefore, we truly regret falling short in this regard. Our front desk is always available to assist with any issues, and we would gladly welcome the opportunity to help make your stay pleasant. Your comments about the overall condition of our property, as well as the cleanliness concerns, are duly noted and will be shared appropriately with relevant departments. Feedback like yours is instrumental in this process, providing us w... read more
Stayed four days. No house keeping, no shampoo and body wash. Bath towels have to be exchanged at front desk. Breakfast muffins and oatmeal only. Coffee just for morning, but color lighter than tea. Okay room and facilities, otherwise zero star
Business response:
Dear Xingkun, Thank you for sharing your feedback. We appreciate you taking the time to highlight both the strengths and areas where your experience fell short. We are sorry to hear that your stay did not fully meet expectations, and we understand how these concerns may have impacted your comfort. Your input is valuable and will help guide future improvements. We hope you’ll consider returning so we may offer a stay that better reflects your expectations. Sincerely, Hotel Management
We wish it was a nicer hotel with a full breakfast. They didn’t replace towels, or supply shampoo or dishes unless you asked. It felt unclean because of stains and wear. The carpets felt very dirty. There was trash in the hall the 3 days we stayed.
Business response:
Dear Alicia, We appreciate you taking the time to share your thoughts and are glad you were honest. It’s great to know you found value in your stay, even if some aspects didn’t meet expectations. At Extended Stay America, we are always working to improve both comfort and cleanliness, and your comments help guide that effort. We hope to welcome you again soon for a noticeably better visit. Thanks again for your feedback! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.