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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is older, not updated, furniture scuff marks and flooring in hall/elevator needs cleaning.
Business response:
Dear Vickie, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely prov... read more
I wish I’d done my research better. Bring flip-flops.
Business response:
Dear Guest, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations in your suite. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping team to work and review the missed areas and ensure they are checked thoroughly before delivering. Our front desk team is always available to help you. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management
I was there in this area for work, when I first arrived the check in was easy, The room at first glance was the typical hotel room I noticed there was no office chair at the desk the next day I asked for one nothing happened But the cockroach’s in the bathtub was big turn off I then asked for a different room nothing happened when I would get back late a turn the light on the room I would see several cockroach running on the floor The other part was the breakfast all it was is a cup of coffee and a granola bar that was past ... read more
Business response:
Dear Aaron, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel ex... read more
This was the worst hotel i have ever stayed at . I wish you could attach pictures to this . The room was just disgusting it had hair all over the bed it smelt like piss in the room the beds were broke the tub was disgusting i didnt even take a shower was scared to put my feet in it. People dont stay it was honestly the worst hotel i have ever stayed at.
Business response:
Dear MICHAEL, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.... read more
This was by far the worst accommodations I've ever stayed in. Room smelled, popcorn ceilings, damaged furniture, and it took two separate remotes to work the TV. Will never be coming back to ANY Extended Stay location.
Business response:
Dear Paul, Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope you will consider giving us another chance, as we are committed to making your next stay with us memorable. Sincerely,Hotel Management
We were supposed to have a queen bed but got a full. Trash can was full of trash from previous guest but worst part was eaking up to find roaches. When I vomplained they said oh no, we had a terrible problem eith them a few moths ago but thought we had it taken care of.
Business response:
Dear Cameron, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. Moreover, we want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaut... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.