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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Graet my stay, room was so Durty, floors, bathroom and kitchen sing.
Business response:
Dear Griselda, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Mana... read more
Not worth it Staff was not friendly. Spoke with staff to advise late check in and was told two different things. After long travels and being exhausted it was not fun being told we might have to wait a hour for a computer system to run an audit before they could check us in (even though I already called and did most the check in and had the room paid before arriving as to not have to worry about the audit aspect) Hallways smelled of urine. Room wasn’t bad but the bed is super hard, squeaky and wanted to tip over if you sat o... read more
Business response:
Dear Guest, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We will immediately address these issues with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future... read more
the whole place is run down, everything is very old.
Business response:
Dear Mary Allen, Thank you for taking the time to share your experience. We appreciate your observation regarding the condition of our facilities. Our commitment to guest comfort is a top priority, and we apologize if your experience did not meet your expectations. We constantly strive to enhance our accommodations, and your feedback is valuable in this process. If your travels bring you back to the area, we would be honored to have another opportunity to provide you with an improved experience. Thank you for your feedback. ... read more
I would never stay there again.
Business response:
Dear Shawna, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Dingy hotel with no good service This hotel is very dated, everything is old and dingy, would not stay here again. I booked 2 rooms for 2 nights and the front desk only booked 1 room for 2 nights and the other for one night, it was only the morning after when we didn't see a charge for the second room that we asked and they said we didn't have a reservation. I showed them the email confirming my reservation and all they kept saying was "you booked it online you have to call hotels.com". So we ended up booking it in person bu... read more
Business response:
Dear Gabriela, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. Please connect with us for further assistance on the said matter. Your notes to update the room are shared with the concerned team. Our front desk team is available to help you round the clock. Please give us another opportunity to show you a better service.Sincerely,Hotel Management
Our room was dusty and smelled like fresh paint.
Business response:
Dear Milagros, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked some areas when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
Stay was awful. Dirty and unkept. First room given to us had unmade beds so we were assigned to another room. There were blue stains around the sink with blue hair still in it from previous people dying their hair in the sink. Walls were stained, calcification build up on the faucets, bad repair jobs on the walls. Floors were so nasty and grimy like they haven’t been mopped in months. More like a motel than a hotel. No maid service during our 8 day stay, not even trash. We were told we could take our trash to the reception a... read more
Business response:
Dear Leah, Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take prompt measures to correct this. We have discussed your concerns ... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.