Extended Stay America - Orange County - Katella Ave.

Clyde 

on Expedia

a year ago

We had a reservation for 2 beds, but only got one. We were told they overbooked . So they take reservations but don’t actually hold them 

marc 

on Expedia

a year ago

bad You took my money, and then canceled my reservation. Kicked me on the street. 

NATHAN 

on Expedia

a year ago

Room was dirty. 

Shareq 

on Expedia

a year ago

I had a reservation through Expedia. But when i went to check the front desk told me that they are fully booked and they don’t have any rooms available. She also said that they always get over booked. But i told them that i had a confirmed reservation made a few days back. The receptionist insisted that they had no rooms available and are only honoring reservations made months ago. So after my insistence she decided to check the system for my reservation— and bingo, she saw a room was indeed reserved for me— and i got the ro... read more

Anonymous 

on Expedia

a year ago

BEWARE!! Bathtub had hair, it was filthy, mattress was horrible had no sleep, A/C unit made a loud noise. Chair in lobby needs to be replaced!! It’s not a hotel, it’s a place where people stay where they have no where else to go, saw a person walking in the hallway with hospital clothes!! I was late to my business appointment due to all the problems I encountered!!! The entire facility needs to be shutdown and needs a complete renovation!!! Never again! Full refund is due to me!!! 

Anonymous 

on Expedia

a year ago

Pubic Hairs in Bathtub Hotel is extremely dirty. Checked into room and found pubic hairs inside bathtub. Room smelled like it was a smokers room when reservation was for non-smoking room.Bed was firm and uncomfortable. Went downstairs and complained with pictures. Was told they would refund our money. 

Dan 

on Expedia

a year ago

This is a Motel 6 grade property. The bathtub in the shower was stained and one hinge on a dresser was broken so the door hung off crookedly. The card in the bathroom read "Ask if you want shampoo!" So you get a janky bar of soap and nothing else. My room was quiet and the windows opened 4" so I enjoyed that.