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1635 W. Katella Ave., Orange, CA, 92867, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
This is a Motel 6 grade property. The bathtub in the shower was stained and one hinge on a dresser was broken so the door hung off crookedly. The card in the bathroom read "Ask if you want shampoo!" So you get a janky bar of soap and nothing else. My room was quiet and the windows opened 4" so I enjoyed that.
Business response:
Dear Dan, We appreciate you sharing your thoughts on your recent stay with us. It's never our intention to disappoint our guests; therefore, please accept our apologies for the inconvenience caused to you while here. Your valuable remarks were already shared with our team for quick review and action. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management
hinky employees and bad service run down and dirty In a bind I booked this place for a friend who was in town last minute . I accompanied him to check in and stayed for a few hours visiting. The room was in his name under my Hotels account as I made and paid for the reservation. At checkin he asked for a room towards an end for noise reasons, he is a light sleeper. His room was the first room next to the elevator. Ok, he just writes it off and tries to settle in after a long drive. He requested dishes and pots to cook dinner... read more
Business response:
Dear Carly, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you for your time and consideration.Sincerely,Hotel Management
Trash left in the room and bathroom, also toilet leaking from underneath. Not satisfied with my stay
Business response:
Dear Jesus, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the issues you experienced during your stay, including the trash left in the room and bathroom, as well as the leaking toilet. We understand that these concerns greatly impacted your overall satisfaction, and we want to assure you that we take them seriously. We will address these issues with our housekeeping and maintenance teams to ensure that such incidents do not occur in the future. We hope you wil... read more
Outside looks nice. Inside dirty, overall needing upgrading. Noisy,
Business response:
Dear Lisa, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is valuable to us as we strive to improve every visit. Therefore, we apologize for your disappointment with our property's cleanliness, noise, and conditions not meeting your expectations. We greatly appreciate your comments about aspects of your suite that need updating. It is a pleasure to announce we will implement many upgrades to our property soon! We would love for you to stay with us again, as it would be a pleasure t... read more
We went to check in and the front desk had no manners or customer services skills. At one point waiting to get called over the check in staff said “hey you, come here I can help you. We were assigned our room and as soon as we opened our room door it smelled horrible, the bed was a mess, there was trash everywhere and a banana peel on the floor next to a bowl. We immediately left and asked for our money back. Front desk said someone marked the room as clean on accident. Worst experience ever!
Business response:
Dear Erick, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the housekeeping concerns in your room, and we regret the unsatisfactory service you received from our associates. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management
Not satisfied There were no kitchen supplies at all in the room. Nothing to eat off of or with, no pans to cook anything. There was an iron but no ironing board. "Breakfast bar" consisted of coffee and tea, nothing else. A 24 hour vending machine was advertised but did not exist. When we went to check out at around 7:00 am there was nobody behind the counter. Found the two counter staff standing outside smoking about 10 feet from the entrance. Cigarette butts lying all over the ground right outside the entrance.
Business response:
Dear Guest, Thank you for sharing your review with us. We apologize for any confusion about our dishware policy and understand your disappointment with the concerns you mentioned. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring them to your suite upon request. Your feedback is valuable, and we will address them accordingly. Thank you again for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel Management
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.