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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
reserved a queen size bed but was given a full size bed. Their options are king, queen or two full size. Staff was not able to find a room with queen bed available but I paid for this level anyway.
Business response:
Dear Peter, Thank you for choosing our hotel during your recent visit to the area. We apologize for not meeting your expectations regarding the room you requested. While we always try our best to accommodate such requests, there are occasions when the room may already be occupied or unavailable. Thank you for choosing us, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Never Again This room was disgusting, the shower was filthy, the refrigerator looked like the outside had never been wiped down, countertops were stained and filthy. We had to ask for clean sheets and pillow cases.
Business response:
Dear James, Thank you for the feedback. We apologize for not meeting our commitment to providing clean and fresh accommodations. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. We look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management
We had a reservation for 2 beds, but only got one. We were told they overbooked . So they take reservations but don’t actually hold them
Business response:
Dear Clyde, We sincerely apologize for the inconvenience you experienced with your reservation. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management
bad You took my money, and then canceled my reservation. Kicked me on the street.
Business response:
Dear Marc, We apologize for any inconvenience you experienced with your reservation. Such situations can happen for various reasons, and we understand the frustration it can cause. Our team is dedicated to providing the best service possible, and we deeply regret that we fell short in this instance. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. But please feel free to reach out to us if you need furth... read more
Room was dirty.
Business response:
Dear NATHAN, Thank you for taking the time to review your stay. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are sorry this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
I had a reservation through Expedia. But when i went to check the front desk told me that they are fully booked and they don’t have any rooms available. She also said that they always get over booked. But i told them that i had a confirmed reservation made a few days back. The receptionist insisted that they had no rooms available and are only honoring reservations made months ago. So after my insistence she decided to check the system for my reservation— and bingo, she saw a room was indeed reserved for me— and i got the ro... read more
Business response:
Dear Shareq, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management
BEWARE!! Bathtub had hair, it was filthy, mattress was horrible had no sleep, A/C unit made a loud noise. Chair in lobby needs to be replaced!! It’s not a hotel, it’s a place where people stay where they have no where else to go, saw a person walking in the hallway with hospital clothes!! I was late to my business appointment due to all the problems I encountered!!! The entire facility needs to be shutdown and needs a complete renovation!!! Never again! Full refund is due to me!!!
Business response:
Dear Guest, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we apologize for not delivering. Thank you for pointing this out, as it will help us improve. Your remarks are shared with our team to rework the missed area. Our front desk team is always attentive and joyful to talk to, but we regret if this was not your case and will check with our staff so this lapse in service is never repeated. All your suggestions and concerns are welcomed and will be taken to ... read more
Pubic Hairs in Bathtub Hotel is extremely dirty. Checked into room and found pubic hairs inside bathtub. Room smelled like it was a smokers room when reservation was for non-smoking room.Bed was firm and uncomfortable. Went downstairs and complained with pictures. Was told they would refund our money.
Business response:
Dear Guest, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future. Don't hesitate to reach out to us at the hotel for any further queries. Thank you. We wis... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.