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1635 W. Katella Ave., Orange, CA, 92867, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Stay away from this junk hotel. Unfriendly staff. False advertising ( never believe them about breakfast because there is None. Not even coffee or hot water ). Dirty floor, dusty. Room looks very dated and horrible. Not worth even 5 dollar a night. Don't waste your time and money in this place.
Business response:
Dear Maher, Thank you for choosing our hotel. We always intend to please a guest; therefore, we sincerely apologize for not providing you with a satisfactory stay. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. Sincerely,Hotel Management
Would not recommend. Bathroom had an incredible amount of small black bugs. The tub looked dirty, neither of us were willing to shower. The tub was stained and just looked dirty. Carpeted floor felt grimy on your bare feet
Business response:
Dear Guest, Thank you for taking the time to evaluate your stay. We take cleanliness very seriously and apologize for the issues you experienced during your stay. We appreciate your feedback and will take immediate action to address these issues. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We hope that you will give us another chance to provide you with a superior experience in the future. Sincerely,Hotel M... read more
Don’t Stay Here! Sad to review like this, but this place was so disgusting, dirty, smelt horrible, and had roaches in the hallways and our room. The pictures you have posted, are a lie and misleading. I’m so disappointed that Hotels.com, is promoting this location.
Business response:
Dear Aurora, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness issues in your suite. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure this does not happen again and provide a better experience for future guests. We hope you will give us another chance the next ... read more
Muy susia y olía muy mal la propiedad en general los muebles de la cocina se estaban desbaratando.
Business response:
Dear Cesar, Thank you for taking the time to leave a review. We sincerely apologize for any disappointment you may have faced during your stay. We understand the importance of maintaining a clean and hygienic environment and take your concerns seriously. To prevent similar issues from happening again, we will address this with our housekeeping staff. We would be honored to have you as our guest again and hope to welcome you back soon.Sincerely,Hotel Management
Property has COCKROACHES and the carpet in the room was disgusting. It had stains. “Breakfast” is a joke. It was muffins, instant oatmeal, and coffee. The only thing that was nice was having a small kitchen.
Business response:
Dear Stephanie, Thank you for taking the time to share your review and the details regarding your stay. We deeply apologize for the issues you encountered during your stay. We take pest control and cleanliness seriously, and we are addressing these concerns immediately with our team. Your feedback regarding breakfast is valuable, and we will review our offerings to enhance the experience for our guests. We appreciate your positive comment about the kitchen and hope you consider giving us another chance to provide you with a ... read more
Romm sting bad but a counter lady gave me room freshnrs
Business response:
Dear Mohammad, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we apologize if this was overlooked. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.