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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nightmare hotel Waiting time to check in because nobody was at th desk for more than 10 minutes, room had not been clean prior our stay, full of dust, food particles on floor, hair on the toilet and sink, sink look dirty, mirrors were dirty, in few words, worst place ever! Never coming back.
Business response:
Dear jesus, Thank you for staying with us and reviewing your experience. We sincerely apologize for not providing the clean, spotless room you expected upon arrival. Ensuring our rooms meet the highest standards is our priority, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team, and we appreciate you bringing this to our attention. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Terrible!!! Do not stay here. Floors are sticky, hallway stinks, room stuffy, bathroom disgusting, kitchenette empty and filthy. Never again will come back here!
Business response:
Dear Imelda, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are important, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize that this was not your experience. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management
Lacking cleanliness and ventilation.
Business response:
Dear Flora, Thank you for taking the time to share your feedback regarding your recent stay. We strive to maintain high standards of cleanliness and comfort, and we are sorry that we fell short in this instance. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. We will address these concerns appropriately to ensure our guests stay comfortable. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
I would not recommend. Bed was way too soft and we didn’t have enough pillows. The bathrooms and the popcorn ceilings made it feel like we were in 1980s. It’s too bad that the owners are not updating their property because the location is fabulous. We did enjoy that we were within walking distance to restaurants and the Honda Center.
Business response:
Dear Rachel, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our concerned team for review and action. Our front desk team is always there to help you. Considering our location near food places and Honda Center, please be back in the city. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hos... read more
Never again there, travelers When we used the bathroom sink it backed up inthe kitchen sing and the odor was terrible. Their web site said breakfast included but, went we went to the lobby a d asked about breakfast they said they dont include that. We had to drive 10 miles to a restaurant which really angered us.
Business response:
Dear Stephen J, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests.... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.