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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Hair in the bathroom. Room has disrepair issues
Business response:
Dear Jeffrey, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and upkeep are top priorities for us, and we regret any lapse in meeting these standards. Your feedback regarding the hair in the bathroom and disrepair issues is concerning, and we are addressing them promptly with our housekeeping and maintenance teams. Please accept our apologies for the inconvenience, and we appreciate your patience as we work to ensure a more satisfactory experience for our gues... read more
Breakfast was a muffin and nutrigrain bar. There was a light blinking all night above the rock hard bed and pillows. The furniture was ancient. The TV was unuseable. The wifi was slow with an option to pay for faster standard speeds. It felt like a flop house.
Business response:
Dear Kimberly, Thank you for your feedback. We apologize for the subpar experience you had during your stay. Providing a comfortable and enjoyable stay is our priority, and we regret that we fell short of meeting your expectations. Your feedback regarding the breakfast options, amenities, and room condition is concerning, and we are addressing these issues promptly with our team. We appreciate your patience and understanding and hope to have the opportunity to improve and provide you with a more satisfactory experience in th... read more
The front desk gentleman was not friendly. I called and inquired about connecting to wifi. The front desk was not willing to help.
Business response:
Dear Sara, Thank you for staying with us and for reviewing your experience. We apologize for the lack of friendliness and assistance you encountered at the front desk. Providing exceptional service is our priority, and we regret that we fell short of your expectations in this instance. We will address this with our team to ensure all guests receive the courteous and helpful service they deserve. We appreciate you bringing this to our attention and hope for the opportunity to welcome you back for a more positive experience in... read more
It look rundown and tired. The rooms were dirty
Business response:
Dear Robert, Thank you for sharing the specifics of your recent stay. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely ho... read more
This facility needs some repairs and updates.
Business response:
Dear Jiyong, We appreciate your feedback regarding the need for repairs and updates. Ensuring our facilities are well-maintained is a priority, and we take your comments seriously. Rest assured, we will address these concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we value your input as we work to enhance our offerings. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
The rooms are not properly cleaned.They have the policy to clean the rooms once a week (only if you stay more than seven days). The bathroom and room carpets are worn out. Its very very limited breakfast (coffee, oats and muffins)
Business response:
Dear Manojkumar, We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is important to us, and we will address these concerns with our housekeeping team to ensure thorough and timely cleaning of our rooms. We also appreciate your feedback regarding the condition of the bathroom and room carpets, and we will work to improve these areas. Regarding breakfast, we apologize if our offerings did not meet your expectations. Your comments will be considered as we strive to enhance our amen... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.