Extended Stay America - Orange County - Katella Ave.

Carly 

on Expedia

a year ago

hinky employees and bad service run down and dirty In a bind I booked this place for a friend who was in town last minute . I accompanied him to check in and stayed for a few hours visiting. The room was in his name under my Hotels account as I made and paid for the reservation. At checkin he asked for a room towards an end for noise reasons, he is a light sleeper. His room was the first room next to the elevator. Ok, he just writes it off and tries to settle in after a long drive. He requested dishes and pots to cook dinner... read more

Jesus 

on Expedia

a year ago

Trash left in the room and bathroom, also toilet leaking from underneath. Not satisfied with my stay 

Lisa 

on Expedia

a year ago

Outside looks nice. Inside dirty, overall needing upgrading. Noisy, 

Erick 

on Expedia

a year ago

We went to check in and the front desk had no manners or customer services skills. At one point waiting to get called over the check in staff said “hey you, come here I can help you. We were assigned our room and as soon as we opened our room door it smelled horrible, the bed was a mess, there was trash everywhere and a banana peel on the floor next to a bowl. We immediately left and asked for our money back. Front desk said someone marked the room as clean on accident. Worst experience ever! 

Ginger 

on Expedia

a year ago

Not satisfied There were no kitchen supplies at all in the room. Nothing to eat off of or with, no pans to cook anything. There was an iron but no ironing board. "Breakfast bar" consisted of coffee and tea, nothing else. A 24 hour vending machine was advertised but did not exist. When we went to check out at around 7:00 am there was nobody behind the counter. Found the two counter staff standing outside smoking about 10 feet from the entrance. Cigarette butts lying all over the ground right outside the entrance. 

Maher 

on Expedia

a year ago

Stay away from this junk hotel. Unfriendly staff. False advertising ( never believe them about breakfast because there is None. Not even coffee or hot water ). Dirty floor, dusty. Room looks very dated and horrible. Not worth even 5 dollar a night. Don't waste your time and money in this place.