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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse experience of my life. Rooms smell bad Air conditioning smells bad & musty Bed hard as rocks Shower leaking make dripping noise all night Shower handle fell off. Do yourself a huge favor and do not stay at any Extended stay locations !! Complete waste of money. I could have paid slightly more & stayed at a quality hotel like Hyatt or embassy suites. . Instead, I decided to save a few bucks and it destroyed my weekend. .. My fault for not reading the reviews prior to booking the room!! Requesting refund from Expedia.
Business response:
Dear Ryan, We deeply regret the experiences you encountered during your stay. We understand the frustration you've expressed. Your feedback is genuinely valuable, as it highlights areas that require our attention and improvement. We apologize for any inconvenience this may have caused you and appreciate your candid feedback, which we will use to enhance our guest experience. We hope you'll consider giving us another opportunity in the future to experience a much better stay.Sincerely,Hotel Management
The bathroom was dirty. The shower was stained . It has a horrible smell to it .
Business response:
Dear Marcela, We apologize for the cleanliness issues you encountered during your stay. It's clear that we fell short of our usual high standards, and for that, we are genuinely sorry. Our housekeeping team has been made aware of your feedback, and we'll be working to address these concerns to ensure that they do not happen again. Your experience is not reflective of the level of service we aim to provide, and we appreciate your feedback as it highlights areas we need to improve. We hope you'll consider giving us another cha... read more
The tub was filthy and the room was very run down. We did not stay. We left and went to another hotel. I need my money refunded. The front desk staff said that Travelocity had to refund me.
Business response:
Dear Paul, Please accept our apologies for not meeting your expectations regarding the condition of the room and tub during your stay. It's disheartening to read that these issues compromised your plans with us, and we regret that you had to cancel with us. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you reach them directly. However, if we can assist, we recommend you reach out to us at our hotel directly at your earliest con... read more
The shower water does not turn off all the way it was a steady drip all night. Floors in room felt sticky. Vent in bathroom was covered in dust. Air in the hallways was stale. Beds were hard and uncomfortable.
Business response:
Dear Michelle, Thank you for taking the time to provide feedback about your recent stay at our hotel. We apologize for the issues you encountered in your room and the discomfort you experienced. We assure you that what you experienced is unacceptable by our standards and will address these concerns with our housekeeping and maintenance teams to ensure they are resolved promptly. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We hope you'll give us another chance to provide yo... read more
There was a lot of property damage all around. The elevators were all scratched up like vandalism type of scratches. There is the possibility of lead exposure which I did not know of prior to my reservation. The rooms had hard floors which is a cleaner option but I feel as if it wasn’t thoroughly cleaned. There was underwear of the previous person left in the bathroom !!! The staff was nice when they weren’t hiding in the back office or what seemed like a break room off the lobby Won’t be staying there again
Business response:
Dear Veronica, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Also, we regret the various issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hote... read more
I’ll start with the good- staff was kind and location was good. I needed to be close to the Honda Center and I was. For the not good: at check in was informed the water would be turned off from 9a-5p the next day for maintenance. Complete inconvenience without even an offer of some compensation. The rooms are old and “patched” up. They have stoves in the rooms, but ventilation is old and the hallways smell like food. Gross. The bathroom counters had burn stains. My family across the hall had a shower that didn’t work- they h... read more
Business response:
Dear TERESA, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.