This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We left immediately upon entering our room. Discovered mold completely covering the tub and shower walls. Was told that a note was left for the manager since there was no one at the front desk because we arrived late at night. Was also told that I would be refunded the next day, however have not received any form of communication or refund. Talked to Expedia customer service and was told they could not do anything until there was someone available at the property. Spent 3 hours trying to find a last minute place to stay sinc... read more
Business response:
Dear Marissa, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The hotel has a weird smell, lobby floors where dirty. The room same weird smell and I founf small roaches in the Bed. We couldn't sleep the 3 nights we spend there due to noise, smell of the sheets and afraid of the pest we found. The shower was leaking water all.over the place. What a terrible experience.
Business response:
Dear Carlos, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much ... read more
Vector issues Upon checking in my son pointed out a house roach on a kitchen cabinet. I noticed long black hair on the bed sheets and the bathroom. We took off to a baseball game and 3 1/2 hours later we returned to find even more roaches all around the room. I notified the front desk and we did not stay. Now they won’t refund my account and are avoiding my phone calls. Don’t stay I have photos to prove it. The lady in the front desk said that people bring the roaches with them. Lol
Disappointing The hotel itself smelled like smoke and was stuffy like a window hasn’t been opened in years. Our hotel room the ac barely worked, the faucet was broken and sprayed everywhere, and we had to go to the front desk to ask for shampoo.
Business response:
Dear Caroline, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apolog... read more
The room was pretty funky and the whole place smells like cigarettes. There was definitely a fair amount of people living in this hotel and smoking cigarettes in their rooms.
Business response:
Dear tamra, Thank you for being a guest and reviewing our hotel. We apologize for the issues you encountered with us. We strictly prohibit smoking in our guest suites and impose a cleaning fee on violators of this rule. Therefore, we regret this was not your impression. Thank you for bringing this to our attention so we can address it appropriately and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely, Hotel Management
The place smelled gross, the shower faucet was always dripping loud, nobody fixed it. We had cockroaches in our room, nobody cared. The toilet started to leak, nothing was done. We only got one towel and I had to go down stairs to turn it in before I was given any more. Do not stay here..
Business response:
Dear Jorge, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
You get what you pay for, they do not provide cooking equipment unless you purchase it at extra cost, did not smell good in hallway or in the room, shady people hanging around outside, bed was very uncomfortable and bathroom sink did not drain well at all, could hear people walking around above us.
Business response:
Dear Ashley, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.