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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Llegamos cansandos del viaje y tuve que esperar como 40 minutos para mi entrar y persona muy despota
Business response:
Dear Lirio, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management
First night I get the key to the room, open the door there’s a dirty bag of ice in the sink and no sheets no pillows on the bed, I go back downstairs they assign me a new room, the hallway reeks of dog piss, the room has a musty smell. Second night, someone pukes in the hallway on my way back to my room, I leave my room 3 hours later it’s still there but now it has a cone next to it “nice” Third night - I return to my room but the window is open…. I don’t think I opened it, and I confirm it by finding my clothes have been ru... read more
Business response:
Dear Wesley, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We never promote or appreciate any illegal activities in and around our hotel. Please allow us anot... read more
Nasty hotel
Business response:
Dear Lejuan, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you, we wish you all the best for your future travels.Sincerely,Hotel Management
The staff was friendly but man the room I got was really run down. The hallways smelled like mildew and the AC when turned on smelled like a subway restaurant/pizza shop. The room I got was also a little bit run down with things like stained floors peeling bathtubs etc with odd water pressure. This hotel is one of the cheaper ones in OC abut man it’s not much better than a motel might as well save your money and head to a motel or pay a little more to go somewhere cleaner
Business response:
Dear Mark, Thank you for being our guest and for taking the time to review your experience. We appreciate your compliment to our associates for their service. However, we apologize for your allotted suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified the concerned individuals, and remedial steps are underway to ensure al... read more
The only thing good about this was the location. It was Near food and drink options and walkable. Upon entering the hotel, especially corridor and room was always an unpleasant odor. Lots of noise outside at night. Had to ask for shampoo or wasn’t provided. On go breakfast was extremely limited
Business response:
Dear Mark, Thank you for staying at our hotel and sharing your comments. It isn't enjoyable to have such remarks, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we have shared it with our team for follow-up. Our front desk team is always there to help you when made aware. We are sorry you could not enjoy your stay this time. Considering our location is close to many food joints, we hope to have another occasion to meet your expectations and welcome you back soon.Sincerely... read more
Good location. Bed was uncomfortable. Very used.
Business response:
Dear Melanie, Thank you for taking the time to write a review about your recent stay and highlighting our excellent location. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues like this. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
Price is good rooms are smelly bath only soap no shampoo or conditioner, carpet nasty.
Business response:
Dear Alejandro, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next ... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.