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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First good things: Very easy parking, friendly staff at check-in and Honda Center within walking distance. However, shower didn’t work at all (no water) and no breakfast (they said that there are muffins, bars etc. but there were only coffee and porridge). Also very loud place to try to sleep so all in this was our worst place to stay during our holiday even if this was more expensive than our other hotels.
Business response:
Dear Mikael, Thank you for taking the time to review your experience with us. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
WORST STAY EVER The bed was broken, it tipped forward when we sat in the front to take take our shoes off and we fell forward. On top of that there was no hot water, we let it run for 10 mins and nothing changed.
Business response:
Dear Guest, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a fut... read more
Bed was uncomfortable,sheets smelled. The shower was leaking water.
Business response:
Dear Jessenya, Thank you for taking the time to write a review about your recent stay. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations and apologize for the inconvenience caused. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you for sharing your comments. We hope you will stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management
The staff were nice and helpful. The main issue was the room we stayed in, room 406. The room was full of bed bugs and I’ve received multiple bites across my face and neck, arm and hands. You could visually see them crawling across the furniture and bathroom towels. The kitchen sink was consistently leaking to the point the clothes were soaking wet. Very disappointing stay and probably will not return to this establishment.
Business response:
Dear Thomas, Thank you for sharing your experience. We value our guest's feedback, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Upon coming to the room, there was this smell that was not pleasant. Like an old dirty smell. I had to turn on the AC to get that smell out. But throughout my stay that smell still linger there. There was no service. If I call I was told to go to the front desk to get it. No one changed my towels or make beds for the 3 nights I was there. I understand it was a budgeted hotel but I never been somewhere where my bed wasn’t made and no new towels were given. I was told if I need new towels I need to bring my old one to front de... read more
Business response:
Dear Kim, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked a few spots during your stay. Furthermore, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Additionally, our brand standard requi... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.