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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Drove 3hrs from out of town only to be told “there was a water break in you room” and “ we can not accommodate you at all here tonight.” So we inevitably needed to leave and find a new hotel; however, due to the event that was going on (and we had planned to go to) all hotels in the 30min radius were fully booked. The Extended Stay did absolutely nothing to help accommodate us or to contact us prior to arrival so both parties could attempt to remedy the situation. Very disappointing and frustrating experience.
Business response:
Thank you for your feedback. We sincerely apologize for the unfortunate situation occurred and for not being able to accommodate you. Please be assured that we‘re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Margarita, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Great location. Really incompetent staff. Incredibly poor service. No follow up on multiple requests for simple things like towels or hangers????. Furniture banged up and old. Would not stay there again even though it has a great location.
Business response:
Donald, thank you for staying at our hotel and for sharing your concerns. Please accept our apologies for our lack of responsiveness while you were here. The service that you described is not typical for us, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Hotel didn’t have the amenities listed on site. Went to front desk and they weren’t able to provide basic amenities I had paid for. Room was filthy. Bedding was dirty, Bedskirt wasn’t even properly tucked. Kitchen microwave/ refrigerator smelled bad when you opened them. Appliances were yellow in color, could use major update.The night stand drawer when we opened it was filthy with crumps. We had to call customer service to get checked out.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it.. Your feedback has been shared with our Housekeeper, and steps are being taken to ensure that this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, we believe you will see that this was an isolated incident. We hope you will give us the opportunity to prove this to... read more
The staff was very nice. The facility is old and dated. The room just looked dirty. The refrigerator was bolted shut. There were stains in the carpet and shower. The toilet seat was not straight. I was disgusted and left after 5 minutes.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next vis... read more
The property overall is decent if you can avoid stepping in dog waste that litters every grass area outside. Most of the staff are very friendly and professional, but watch out for the manager “Denise”. She seems to enjoy hassling her customers over very petty issues not to mention treating her own staff poorly and even in front of other customers.
Business response:
We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned associates, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Our room was dusty and dried food was on the counter tops. There was black hairs in the bed under the sheets.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.