Extended Stay America - Orange County - Katella Ave.

Anonymous 

on Expedia

7 years ago

Worse hotel I have every stayed at. When I checked in, the front desk attendant told me there is no housekeeping so no one will clean our room/fix our bed, band if I needed items to go to the front desk myself and ask for them. The free breakfast was definitely important to me and my partner so we could go to Disneyland full and spend less money on food in the park. The free breakfast included granola bars, muffins, and coffee. This was not enough food to hold us for even an hour at the park! We had to spend additional money... read more

J 

on Expedia

7 years ago

non smoking hotel but yet nothing for the smokers to properly dispose of their "butts" all over the grounds. cops cruise by regularly. pet friendly (love that) but irresponsible pet owners do not pick up after their pets. outside door, card key wouldn't work; other guests showed me just to yank on it-it'll open. elevators: button seem to have been super glued or ??. had to press it just right. the holder for the permits was held together with duck tape. for a hotel that was $350.00 for 3 nights, a little disapointing 

Robert 

on Expedia

7 years ago

Cannot be trusted We booked a room with a king-sized bed. We found ourselves with a full-sized bed. When we complained at the front desk we were told the hotel was booked and there was nothing they could do. After complaining through Hotels.com, we got a 15% discount, but since we wouldn't have booked a full-sized bed at that discounted price (or any discounted price, actually, unless there was nothing else in town), it wasn't worth it. But if you can't count on getting what you paid for, you simply can't trust them. Also,... read more

Anonymous 

on Expedia

7 years ago

The front desk staff was very unfriendly. The lobby was dirty, the hallways and carpets were dirty with trash on the ground. The kitchen counters were sticky and the 2 dining chairs in room were filthy. The room and outside doors card keys worked a couple of time, then we would have them rekeyed numerous times. Front of hotel has no ashtray or trash can. Cig butts everywhere, trash and dog poop. Cat food on ground near lobby entry. Would never stay here again!!!! 

Anonymous 

on Expedia

7 years ago

After checking in when we got off the elevator right away was hit with the smell of smoke. When we got to our room the smell followed us there. All the rooms showed that the rooms were non-smoking. Tried calling down but the phone in the room wasn't working so had to go back downstairs and I told them of the smell. The guy at the front desk was nice and moved us to a different floor which was way better but when we got back to our later that night it seems as though that smell followed us. 

Gregory 

on Expedia

7 years ago

BUILDING UNDER CONSTRUCTION ACTIVE CONSTRUCTION in the building that starts at 7 AM!!! They don't tell you that you WILL be woken up by shouting, banging on the walls, and the sound of hammers. 

Anonymous 

on Expedia

7 years ago

This hotel was very dirty. No room service unless you pay extra for it. Curtain rod was broken. Reserved room with two beds got a room with one bed and a pullout couch. I will never stay at this place again. 

Andrew 

on Expedia

7 years ago

Totally discussing Checked into an old beat up room with a puddle of fresh blood on the floor between the beds. Then a trail of blood around the bed and tears the window. It looked like a crime scene. The bed was made OVER the blood on the mattress. The front desk came up with me to substantiate my claim and immediately moved me to a new room. The new room had no blood, but dust and hair in every corner and on every surface. The staff dumped cat food in front of the main entrance to feed the feral cats living on the property... read more