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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived late at night and the front desk people couldn’t check us in; they should train their people in customer service. They didn’t clean the room.
Business response:
Dear Jaime, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during check-in and the cleanliness of your room. Your feedback regarding our front desk service and room preparation is important, and we will be addressing these issues with our team to improve our training and procedures. We appreciate your patience and hope you will give us another chance to provide a better experience in the future.Sincerely,Hotel Management
Dirty or stained tub who knows Stay was nice but the tub was very disgusting. I told the front desk and Jessica the lead on weekend said she will give a partial refund. I still did not get it. Was willing to change rooms but none was available
Business response:
Dear Armando, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The carpet was absolutely filthy. Also, kitchen was totally empty and no ice.
Business response:
Dear Kathy, Thank you for your feedback. We apologize for the cleanliness issues you experienced with the carpet and the inconvenience regarding the kitchen amenities and ice availability. Please be assured that we are addressing these concerns promptly to ensure a more pleasant experience for our guests in the future. Your comments are valuable to us as we strive to improve our services. We hope to welcome you back and provide you with a much-improved stay.Sincerely,Hotel Management
SMELLS The room was not ready upon arrival, we only waited about 10 minutes so that was fine however the room smelled so bad we had to ask the front desk for air freshener to keep on hand
Business response:
Dear Amanda, Thank you for your feedback. We apologize for the inconvenience you experienced with the room not being ready upon your arrival and for the odor issue. Ensuring a pleasant stay for our guests is important to us, and we regret that we did not meet your expectations in this regard. Your comments have been addressed with our housekeeping team to prevent recurrence. We appreciate your understanding and hope to provide you with a more enjoyable experience on your next visit.Sincerely,Hotel Management
Excellent location with lots of restaurant options and freeway access, however the room is smelly, dirty & old. The property can use a little more TLC by fixing up and repaint the rooms. I’m unable to sleep due to running water in the bathtub/shower. I wanted to move to another room or another hotel but other family members said to be “nice”. I hope the owner or management team listen & a simple repair & repainting can go a long way.
Business response:
Dear Peter, Thank you for your detailed feedback. We apologize for the issues you encountered during your stay. Ensuring our guests have a comfortable experience is important to us, and we are addressing the room conditions and maintenance concerns immediately. Your suggestions regarding repairs and repainting are noted, and we appreciate your patience. We hope to welcome you back and provide a more comfortable experience in the future.Sincerely,Hotel Management
Bad Not what I was expecting Will not stay in this hotels again
Business response:
Dear Daniel, Thank you for sharing your experience with us. We apologize that your stay did not meet your expectations. Guest satisfaction is our priority, and we regret any disappointment caused. We value your feedback as it helps us improve. Please consider giving us another chance to exceed your expectations in the future. We would appreciate the opportunity to regain your trust.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.